Night Manager: Guest Experience & Front Desk Lead

Work Initiatives; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Base + Super

Annual leave loading 17.5%

Career development opportunities

Paid parental leave

Employee Assistance Program

Friends and Family discounts

Team activities

Induction program

Job summary

Meriton Suites Surfers Paradise is seeking a dedicated Night Manager to represent the hotel when the Hotel Manager is not on duty. You will play a key role in ensuring guest and staff safety and wellbeing, and you will oversee front desk operations.

Responsibilities include greeting guests, training staff, handling complaints, addressing guest enquiries, preparing for the next day, and completing guest accounting.

Qualifications

• Be able to provide clearance for National Police Check.
• Be confident and able to work under pressure.
• Be proactive and able to make decisions autonomously.
• Professionally presented.
• Possess a genuine passion for guest and colleague experience.
• Be well organised with a meticulous eye for detail.
• The ability to cultivate a positive team culture.
• Have excellent verbal communication skills.
• Have full availability to work a 7-day rotating roster.

Responsibilities

• Greet and welcome our guests, including following check-in and check-out procedures.
• Manage and train staff.
• Handle complaints and ensure resolutions.
• Ensure relevant front desk tasks are actioned and completed.
• Attend to guest enquiries, requests and follow-ups, if required.
• Prepare and set up for the following day.
• Complete guest accounting.

Job description

Meriton Suites Surfers Paradise is seeking a dedicated Night Manager to represent the hotel when the Hotel Manager is not on duty. You will play a key role in ensuring guest and staff safety and wellbeing, and you will oversee front desk operations.

Responsibilities include greeting guests, training staff, handling complaints, addressing guest enquiries, preparing for the next day, and completing guest accounting.