Night Operations Lead – Beachfront Hotel Front Desk

Crowne Plaza Hotels & Resorts; Central Coast; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Fair pay under Hospitality Award

Flexible hours

Coastal location

Career growth

Team discounts

Training & development

Supportive team

Varied shifts

Job summary

Crowne Plaza Terrigal is seeking an Assistant Night Manager to lead the Front Office & Guest Services team on night shifts, with part-time or full-time options. You’ll welcome guests, manage late check-ins, handle requests and supervise the night crew to ensure seamless operations in a beachfront NSW hotel.

We value leadership, guest-first mindset and a calm, problem-solving approach. Availability for nights, weekends and holidays is required, with First Aid certification advantageous.

Qualifications

• Experience in hotel front office operations and night management.
• Strong leadership and customer service focus.
• Experience with hotel PMS and POS software.
• Excellent organisational skills and attention to detail.
• Ability to handle financial transactions and reporting.
• Willingness to work night shifts, including weekends/holidays.
• First Aid certification is advantageous.

Responsibilities

• Be the face of the hotel after dark – manage check-ins/outs and inquiries with warmth.
• Lead the night crew and motivate front office team to deliver outstanding service.
• Oversee nightly operations and ensure readiness for the next day.
• Respond to guest requests, resolve concerns and turn situations into positives.
• Monitor security and conduct property walkthroughs for a safe environment.
• Balance accounts and complete accurate night audit reports.
• Coordinate with housekeeping, maintenance and other teams as needed.
• Stay calm under pressure and handle emergencies professionally.
• Promote hotel amenities, dining and services to guests.

Skills

Front office operations

Night audit

Leadership

Guest service

Problem solving

Time management

Financial handling

Independent work

Night shifts availability

Tools

PMS software

POS software

Job description

Crowne Plaza Terrigal is seeking an Assistant Night Manager to lead the Front Office & Guest Services team on night shifts, with part-time or full-time options. You’ll welcome guests, manage late check-ins, handle requests and supervise the night crew to ensure seamless operations in a beachfront NSW hotel.

We value leadership, guest-first mindset and a calm, problem-solving approach. Availability for nights, weekends and holidays is required, with First Aid certification advantageous.