Assistant Night Manager (Hotel)

Oscars Group; Gold Coast City; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Food & beverage discounts

Accommodation discounts

Internal training programs

Mentoring from professionals

Employee Assistance Program

Career progression opportunities

Zusammenfassung

Crowne Plaza Surfers Paradise is seeking an Assistant Night Manager to join the Front Office team on a full-time basis. You will oversee overnight front desk operations, guest service standards, night audits, and safety monitoring, ensuring the property runs smoothly during evening hours.

Ideal candidates bring at least 1 year of night managerial or night audit experience, strong communication, problem-solving, and a RSA certificate with Australian working rights.

Qualifikationen

• Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit role in a hotel environment.
• Confident leading overnight operations independently
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• RSA certified and full Australian working rights required
• Flexible availability to work nights, weekends, and public holidays

Aufgaben

• Oversee night operations, including check-ins, check-outs, and guest service standards
• Manage overnight Front Office team and provide coaching as required
• Conduct night audits and reporting, ensuring accurate documentation and billing
• Handle guest feedback, complaints, and emergency situations with confidence
• Monitor hotel safety, security, and compliance procedures overnight
• Liaise with other departments to ensure seamless operations
• Ensure cash handling, POS reconciliation, and financial controls are maintained

Kenntnisse

Guest service excellence

Leadership

Communication

Problem solving

Jobbeschreibung

About the Venue:

Crowne Plaza Surfers Paradise is a premier hotel located in the heart of Surfers Paradise, offering exceptional accommodation, dining, and conferencing experiences. Guests enjoy a combination of leisure, business, and event facilities, including a dynamic food & beverage offering, modern guest rooms, and high-quality amenities.
This is a vibrant, fast-paced property where hospitality professionals can excel, grow, and be part of a high-performing team.

About the Role:

We are seeking a motivated and reliable Assistant Night Manager to join the Front Office team at Crowne Plaza Surfers Paradise on a full-time basis.

Working overnight, you will play a key role in ensuring the hotel operates smoothly during evening hours while delivering exceptional guest service. Acting as the primary point of contact for guests overnight, you will oversee front office operations, assist with night audit procedures, and ensure the safety and security of guests, team members, and the property.

This role is ideal for an experienced Front Office professional with prior Assistant Night Manager or Night Audit experience who enjoys the responsibility of overseeing hotel operations overnight. You will take charge of the property during night shifts, ensuring guest satisfaction, smooth operations, and compliance with all hotel standards.

Key Responsibilities:

• Oversee night operations, including check-ins, check-outs, and guest service standards


• Manage overnight Front Office team and provide coaching as required


• Conduct night audits and reporting, ensuring accurate documentation and billing


• Handle guest feedback, complaints, and emergency situations with confidence


• Monitor hotel safety, security, and compliance procedures overnight


• Liaise with other departments to ensure seamless operations


• Ensure cash handling, POS reconciliation, and financial controls are maintained

About You:

• Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit role in a hotel environment


• Confident leading overnight operations independently


• Strong problem-solving skills and attention to detail


• Excellent communication and interpersonal skills


• RSA certified and full Australian working rights required


• Flexible availability to work nights, weekends, and public holidays

Benefits:

• Access to Oscars Group food & beverage and accommodation discounts across 45+ venues


• Internal training and development opportunities, including online training platforms


• Mentoring from experienced hospitality professionals


• Employee Assistance Program for support and wellbeing


• Reward and recognition programs


• Clear pathways for career progression within the Oscars Group

About Us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts a portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning hotels, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.