Overnight Guest Service Lead & Night Audit Pro

Crowne Plaza Hotels & Resorts; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Birthday leave

Paid Parental Leave

Employee discounts across IHG hotels

Onsite parking

Job summary

Crowne Plaza Hotels & Resorts – Mascot NSW is seeking an experienced Assistant Night Manager to support overnight operations, ensure guest satisfaction and complete the night audit. You will work closely with the Night Manager to maintain security, accuracy of nightly reports and smooth 24/7 hotel functionality.

Ideal candidates have prior night-shift hotel experience, strong cash handling skills, and proficiency with Opera PMS.

Qualifications

• Experience in managing night operations in a hotel environment preferred.
• Experience with financial reconciliations and cash handling.
• Proficiency with PMS software (Opera preferred).
• Strong guest service, communication and problem-solving skills.
• Knowledge of hotel safety and security procedures.
• RSA NSW and First Aid qualifications (required).
• Right to work full-time in Australia.

Responsibilities

• Oversee overnight hotel operations in partnership with the Night Manager.
• Complete the night audit and prepare daily financial reports.
• Process room charges, payments and cash handling per procedures.
• Deliver high levels of guest satisfaction through prompt service.
• Check-in/out guests and manage wake-up calls.
• Respond to guest inquiries and resolve issues.
• Monitor safety and security procedures and respond to emergencies.
• Communicate overnight developments to the morning team.
• Maintain high service standards throughout the night.

Skills

Night operations management

Cash handling

PMS software (Opera)

Guest service excellence

Safety & security procedures

Communication

Problem solving

Flexibility

Tools

Opera PMS

Job description

Crowne Plaza Hotels & Resorts – Mascot NSW is seeking an experienced Assistant Night Manager to support overnight operations, ensure guest satisfaction and complete the night audit. You will work closely with the Night Manager to maintain security, accuracy of nightly reports and smooth 24/7 hotel functionality.

Ideal candidates have prior night-shift hotel experience, strong cash handling skills, and proficiency with Opera PMS.