National Operations Lead – Night Shift & Rostering

Certis; Sydney; Presencial; AUD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Certis Security Australia is recruiting for a National Operations Team Leader to oversee the National Operations Centre, coordinating daily deployments and patrol responses across the network. This fast-paced, hands-on role requires mentoring a team in a high-pressure environment and ensuring safety, compliance and client expectations are met.

The successful candidate will lead daily operations, manage competing priorities, and act as a central escalation point while collaborating with IT and

Formación

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate.
• Certificate II in Security Operations.
• Certificate in Leadership and Management.
• Minimum 3 years’ experience in an operations or rostering environment.
• Previous experience leading or supervising a team.
• Strong communication and stakeholder engagement skills.
• Excellent organisation and reporting capability.
• Ability to work under pressure and manage competing priorities.

Responsabilidades

• Act as the first point of contact and escalation for operational matters.
• Oversee daily deployment and patrol response functions.
• Experience in workforce planning and employee rostering within a fast-paced environment.
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements.
• Support, mentor and develop team members to drive capability and performance.
• Coordinate with internal stakeholders (including IT) to resolve system issues.
• Manage incidents and ensure accurate, timely reporting and documentation.
• Maintain a strong customer service focus across all interactions.
• Support training, coaching and continuous improvement initiatives.
• Ensure compliance with workplace health, safety, and operational standards.

Conocimientos

Strong communication

Stakeholder engagement

Leadership

Organization

Reporting capability

Educación

Certificate II in Security Operations

Certificate in Leadership and Management

First Aid Certificate

Herramientas

NSW Security Licences 1A/1E

Descripción del empleo

Certis Security Australia is recruiting for a National Operations Team Leader to oversee the National Operations Centre, coordinating daily deployments and patrol responses across the network. This fast-paced, hands-on role requires mentoring a team in a high-pressure environment and ensuring safety, compliance and client expectations are met.

The successful candidate will lead daily operations, manage competing priorities, and act as a central escalation point while collaborating with IT and