National Ops Lead: 24/7 Security & Rostering

Certis Group; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support

EAP

Job summary

Certis Security Australia in Sydney is seeking a National Operations Team Leader to coordinate the National Operations Centre activities, including daily deployments and patrol response, across the network. This is a hands-on leadership role in a fast-paced environment.

You will mentor a team, manage rostering, ensure KPI delivery, compliance and client expectations, and act as central escalation point while coordinating with internal stakeholders to resolve issues.

Qualifications

• NSW Security Licences (1A/1E) and First Aid Certificate are essential.
• Certificate II in Security Operations and Leadership/Management certificates are required.
• Minimum 3 years in operations or rostering; leadership experience highly desirable.

Responsibilities

• Act as the first point of contact and escalation for operational matters.
• Oversee daily deployment and patrol response functions.
• Experience in workforce planning and employee rostering within a fast-paced environment.
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements.
• Support, mentor and develop team members to drive capability and performance.
• Coordinate with internal stakeholders (including IT) to resolve system issues.
• Manage incidents and ensure accurate, timely reporting and documentation.
• Maintain a strong customer service focus across all interactions.
• Support training, coaching and continuous improvement initiatives.
• Ensure compliance with workplace health, safety, and operational standards.

Skills

Leadership

Stakeholder engagement

Communication

Organisation & reporting

Team mentoring

Education

NSW Security Licence 1A (Unarmed Guarding)

NSW Security Licence 1E (Monitoring Centre Operator)

First Aid Certificate

Certificate II in Security Operations

Certificate in Leadership and Management

Certificate IV in Security & Risk Management

Job description

Certis Security Australia in Sydney is seeking a National Operations Team Leader to coordinate the National Operations Centre activities, including daily deployments and patrol response, across the network. This is a hands-on leadership role in a fast-paced environment.

You will mentor a team, manage rostering, ensure KPI delivery, compliance and client expectations, and act as central escalation point while coordinating with internal stakeholders to resolve issues.