National Operations Lead — Night Shift, High-Impact Security

Certis Group; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

National operations environment

High-trust, fast-paced team

Training, development & career growth

Supportive, collaborative culture

Retail discounts and wellbeing support

Job summary

Certis Security Australia is seeking a National Operations Team Leader to oversee the National Operations Centre's daily deployments and patrol response across the network. The role is a hands-on leadership position with a night roster, including weekends and public holidays, demanding strong coordination and accountability.

You will mentor a team, manage competing priorities, and ensure operations are delivered safely, efficiently, and in line with client expectations and compliance

Qualifications

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Certificate II in Security Operations and leadership/management qualifications.
• Experience leading or supervising a team in security/operations.

Responsibilities

• Act as the first point of contact and escalation for operational matters.
• Oversee daily deployments and patrol response functions.
• Experience in workforce planning and rostering in a fast-paced environment.
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements.
• Mentor and develop team members to drive capability and performance.
• Coordinate with internal stakeholders (including IT) to resolve system issues.
• Manage incidents with accurate, timely reporting and documentation.
• Maintain a strong customer service focus across interactions.
• Support training, coaching and continuous improvement initiatives.
• Ensure compliance with WHS and operational standards.

Skills

Leadership

Operations management

Rostering

KPIs & reporting

Stakeholder engagement

Education

NSW Security Licence 1A (Unarmed Guarding)

NSW Security Licence 1E (Monitoring Centre Operator)

Certificate II in Security Operations

Certificate in Leadership & Management

Certificate IV in Security & Risk Management

Job description

Certis Security Australia is seeking a National Operations Team Leader to oversee the National Operations Centre's daily deployments and patrol response across the network. The role is a hands-on leadership position with a night roster, including weekends and public holidays, demanding strong coordination and accountability.

You will mentor a team, manage competing priorities, and ensure operations are delivered safely, efficiently, and in line with client expectations and compliance