Day of Ops Coordinator

Certis Group; Sydney; Sur place; AUD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Retail discounts

Wellbeing support

Employee Assistance Program (EAP)

Résumé du poste

Certis Security Australia is seeking a Day of Ops Coordinator to join the National Operations Centre in Sydney. You will coordinate daily rostering, respond to enquiries, and ensure deployment activities run efficiently across a 12-hour day shift, Monday through Sunday, including weekends and public holidays.

You will work with Security Officers, Operations teams, customers, and internal stakeholders to fill vacancies, handle ad-hoc requests, and maintain service standards in a fast-paced

Qualifications

• Experience in workforce planning, scheduling, rostering, or operational coordination.
• Strong customer service and stakeholder management.
• Excellent verbal and written communication abilities.
• High attention to detail with strong organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience using rostering, scheduling, or workforce management systems.
• Experience within the security industry or a 24/7 operations environment.
• First Aid Certificate.

Responsabilités

• Manage incoming calls from internal and external stakeholders and respond professionally.
• Monitor the National Operations Centre inbox and action emails timely.
• Coordinate backfill coverage for sick, emergency, and unplanned leave.
• Process ad-hoc guarding requests and create work orders in rostering system.
• Build and maintain ad-hoc rosters to support client requirements.
• Liaise with Security Officers and customers to coordinate deployment activities.
• Conduct welfare checks and maintain regular field communications.
• Document operational activities and maintain records in systems.
• Ensure customer requests are actioned promptly per service expectations.
• Support operational continuity through workforce planning and coordination.

Connaissances

Workforce planning

Scheduling

Rostering

Operational coordination

Customer service

Stakeholder management

Communication

Outils

Rostering system

Description du poste

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a Day of Ops Coordinator, you will play a critical role within the National Operations Centre (NOC), ensuring the seamless coordination of daily deployment activities across our security operations network.

Your work will directly contribute to operational continuity by coordinating workforce coverage, supporting frontline security personnel, managing customer requests, and ensuring a high standard of service delivery across all stakeholders.

About the Role

This is a fast-paced operational role where no two days are the same. Working within the National Operations Centre, you will be responsible for coordinating daily rostering requirements, responding to customer and operational enquiries, and ensuring all deployment activities are managed efficiently.

You will work closely with Security Officers, Operations teams, customers, and internal stakeholders to ensure all vacancies, ad-hoc requests, and operational requirements are addressed in a timely manner.

Employment Type

Permanent Full Time

Roster

12-hour Day Shift roster operating across Monday to Sunday, including weekends and public holidays.

Key Responsibilities

Primary duties include, but are not limited to:

• Manage incoming calls from internal and external stakeholders and respond to enquiries professionally and efficiently
• Monitor and manage the National Operations Centre inbox, ensuring all emails are actioned within required timeframes
• Coordinate backfill coverage for sick leave, emergency leave, and unplanned absences
• Process ad-hoc guarding requests and create work orders within the rostering system
• Build and maintain ad-hoc rosters to support client requirements and operational demands
• Liaise with Security Officers and customers to coordinate deployment activities
• Conduct welfare checks and maintain regular communication with field-based employees
• Accurately document operational activities and maintain records in relevant systems
• Ensure customer requests are actioned promptly and in accordance with service expectations
• Support operational continuity through effective workforce planning and coordination

About You

To be successful in this role, you will have:

• Previous experience in workforce planning, scheduling, rostering, or operational coordination
• Strong customer service and stakeholder management skills
• Excellent verbal and written communication abilities
• High attention to detail with strong organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Experience using rostering, scheduling, or workforce management systems
• Strong problem-solving skills and ability to work independently
• Confidence working within a high-volume operational environment
• Current Security Licence or willing to obtain one
• Experience within the security industry or a 24/7 operations environment
• Previous experience working within a Control Room, Monitoring Centre, or National Operations Centre
• First Aid Certificate

Why Join Certis

• Be part of Australia's leading security provider supporting critical operations nationwide
• Work within a dynamic National Operations Centre environment
• Join a collaborative and supportive team culture
• Access ongoing training, development and career progression opportunities
• Gain exposure to large-scale security operations and workforce coordination
• Employee benefits including retail discounts, wellbeing support and Employee Assistance Program (EAP)

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

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