National Operations Team Leader

Certis; Sydney; Sur place; AUD 85 000 - 120 000; Plein temps

Résumé du poste

Certis Security Australia is recruiting for a National Operations Team Leader to oversee the National Operations Centre, coordinating daily deployments and patrol responses across the network. This fast-paced, hands-on role requires mentoring a team in a high-pressure environment and ensuring safety, compliance and client expectations are met.

The successful candidate will lead daily operations, manage competing priorities, and act as a central escalation point while collaborating with IT and

Qualifications

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate.
• Certificate II in Security Operations.
• Certificate in Leadership and Management.
• Minimum 3 years’ experience in an operations or rostering environment.
• Previous experience leading or supervising a team.
• Strong communication and stakeholder engagement skills.
• Excellent organisation and reporting capability.
• Ability to work under pressure and manage competing priorities.

Responsabilités

• Act as the first point of contact and escalation for operational matters.
• Oversee daily deployment and patrol response functions.
• Experience in workforce planning and employee rostering within a fast-paced environment.
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements.
• Support, mentor and develop team members to drive capability and performance.
• Coordinate with internal stakeholders (including IT) to resolve system issues.
• Manage incidents and ensure accurate, timely reporting and documentation.
• Maintain a strong customer service focus across all interactions.
• Support training, coaching and continuous improvement initiatives.
• Ensure compliance with workplace health, safety, and operational standards.

Connaissances

Strong communication

Stakeholder engagement

Leadership

Organization

Reporting capability

Formation

Certificate II in Security Operations

Certificate in Leadership and Management

First Aid Certificate

Outils

NSW Security Licences 1A/1E

Description du poste

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia's only next-generation security company operating at scale, we protect some of the nation's most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a National Operations Team Leader, you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.

Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.

About The Role

This is a fast-paced, hands-on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.

You’ll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.

Location

Macquarie Park

Contract

Permanent Full Time

Shifts

permanent night roster (including weekends and public holidays)

Key Responsibilities

• Act as the first point of contact and escalation for operational matters
• Oversee daily deployment and patrol response functions
• Experience in workforce planning and employee rostering within a fast-paced environment
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
• Support, mentor and develop team members to drive capability and performance
• Coordinate with internal stakeholders (including IT) to resolve system issues
• Manage incidents and ensure accurate, timely reporting and documentation
• Maintain a strong customer service focus across all interactions
• Support training, coaching and continuous improvement initiatives
• Ensure compliance with workplace health, safety, and operational standards

About You

• Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
• Current First Aid Certificate
• Certificate II in Security Operations
• Certificate in Leadership and Management
• Minimum 3 years’ experience in an operations or rostering environment
• Previous experience leading or supervising a team
• Strong communication and stakeholder engagement skills
• Excellent organisation and reporting capability
• Ability to work under pressure and manage competing priorities

Desirable

• Certificate IV in Security & Risk Management
• Experience within a manpower or security services provider

Why Join Certis

• Work in a national operations environment supporting critical security services
• Be part of a high-trust, fast-paced team with real operational impact
• Access ongoing training, development and career progression opportunities
• Thrive in a supportive and collaborative culture that values accountabilityEmployee benefits including retail discounts, wellbeing support and EAP

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293