National Rostering & Dispatch Coordinator

MSS Security; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

MSS Security is seeking Service Delivery Coordinators to join our National Operations Centre. The role focuses on rostering and coordinating staff across a national workforce, supporting day and after-hours shifts in a fast-paced environment.

You will respond to operational changes, ensure shifts align with client needs and compliance, and communicate with frontline teams in real time. Join a national security leader with structured processes and clear career progression.

Qualifications

• Experience in rostering, scheduling, or workforce planning.
• Strong organisational skills and ability to prioritise under pressure.
• Excellent communication and problem-solving skills.
• Availability to work either day shifts or after-hours shifts.
• A proactive, solutions-focused mindset.

Responsibilities

• Manage and coordinate staff rosters across a national workforce.
• Respond to operational changes and last-minute staffing requirements.
• Ensure shifts are filled in line with client needs and compliance requirements.
• Communicate with frontline employees and stakeholders in real-time.
• Work within a high-volume, fast-paced operations environment.

Skills

Rostering

Scheduling

Workforce planning

Communication

Job description

MSS Security is seeking Service Delivery Coordinators to join our National Operations Centre. The role focuses on rostering and coordinating staff across a national workforce, supporting day and after-hours shifts in a fast-paced environment.

You will respond to operational changes, ensure shifts align with client needs and compliance, and communicate with frontline teams in real time. Join a national security leader with structured processes and clear career progression.