Membership Growth Manager

200 Fitness First Australia Pty Limited; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Membership for friends or family

Recognition for Service Awards

Career growth across Fitness & Lif

Job summary

Fitness First Australia is seeking a Membership Manager to lead a high-energy team of Member Support Consultants, driving club growth and exceptional member experiences from the moment a member walks through the door.

You will coach, mentor, and motivate the team to hit sales and retention targets, oversee front desk operations, and collaborate with regional leaders to roll out growth initiatives that turn conversations into memberships.

Qualifications

• Proven background in sales and customer service with a track record of achieving KPIs.
• Experience leading, mentoring or motivating a team to achieve goals.
• Confident using business systems and reporting tools.

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure team success.
• Support recruitment, onboarding and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales

Customer service

Leadership

Team coaching

Job description

Fitness First Australia is seeking a Membership Manager to lead a high-energy team of Member Support Consultants, driving club growth and exceptional member experiences from the moment a member walks through the door.

You will coach, mentor, and motivate the team to hit sales and retention targets, oversee front desk operations, and collaborate with regional leaders to roll out growth initiatives that turn conversations into memberships.