Membership Growth Leader

200 Fitness First Australia Pty Limited; Australia; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Platinum Fitness First membership

Anniversary leave

Gym membership for friends or family

Leadership pathways across FLG

Job summary

Fitness First Australia Pty Limited seeks a dynamic Membership Manager to lead a high-energy Member Support Consultant team, drive sales and retention, and elevate the member experience from the moment a guest enters the club. You’ll coach, mentor, and motivate staff to meet ambitious targets across acquisition, integration, and retention initiatives.

You’ll partner with club and regional leaders to sustain growth, ensure excellent front desk service, and provide training to build a confident,

Qualifications

• Proven track record in sales and customer service with KPIs
• Experience leading, mentoring or motivating a team to hit targets
• Confident using business systems and reporting tools

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

Skills

Sales

Customer service

Team leadership

Coaching

Reporting tools

Job description

Fitness First Australia Pty Limited seeks a dynamic Membership Manager to lead a high-energy Member Support Consultant team, drive sales and retention, and elevate the member experience from the moment a guest enters the club. You’ll coach, mentor, and motivate staff to meet ambitious targets across acquisition, integration, and retention initiatives.

You’ll partner with club and regional leaders to sustain growth, ensure excellent front desk service, and provide training to build a confident,