Membership Growth Lead – High-Energy Sales & Coaching

200 Fitness First Australia Pty Limited; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Platinum Fitness First membership

Anniversary leave and friend/familygym

Job summary

Fitness First Australia Pty Limited is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You will coach, mentor, and motivate staff to hit sales and retention targets while delivering exceptional member experiences from the moment members walk through the doors.

You will lead from the front, welcome new members, support existing members, and build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness

Qualifications

• Proven background in sales and customer service with a track record of KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales

Customer Service

Leadership

Coaching

Reporting tools

First Aid

CPR

Tools

Business systems

Job description

Fitness First Australia Pty Limited is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You will coach, mentor, and motivate staff to hit sales and retention targets while delivering exceptional member experiences from the moment members walk through the doors.

You will lead from the front, welcome new members, support existing members, and build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness