Membership Growth Manager

Fitness First; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave

Recognition for Service Awards

Career growth opportunities across FLG

Job summary

Fitness First in Melbourne is seeking a dynamic Membership Manager to lead a high-energy Member Support Consultant team, driving sales and retention while delivering exceptional member experiences. You will coach, mentor, and motivate staff, set the tone at the front desk, and collaborate with regional leaders to implement growth initiatives.

This role blends people leadership with performance, building a confident, high-performing team that converts conversations into memberships and supports

Qualifications

• Proven background in sales and customer service, with a track record of achieving KPIs.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Strong understanding of the sales cycle and customer retention strategies.

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales

Customer Service

Team Leadership

KPIs

Job description

Fitness First in Melbourne is seeking a dynamic Membership Manager to lead a high-energy Member Support Consultant team, driving sales and retention while delivering exceptional member experiences. You will coach, mentor, and motivate staff, set the tone at the front desk, and collaborate with regional leaders to implement growth initiatives.

This role blends people leadership with performance, building a confident, high-performing team that converts conversations into memberships and supports