Membership Growth Lead | Lead Sales & Retention Team

200 Fitness First Australia Pty Limited; Central Coast; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Complimentary Platinum Fitness First 1

Uncapped commission

Career progression opportunities

Job summary

Fitness First Australia Pty Limited is seeking a motivated Membership Manager to lead a high-energy team of Member Support Consultants and drive membership growth. You'll coach, mentor and motivate staff to achieve sales targets and exceptional member experiences from onboarding through ongoing journeys, turning conversations into memberships and long-term engagement.

This role blends people leadership with performance, requiring a proactive approach to recruitment, training, and collaborative

Qualifications

• Proven background in sales and customer service with KPI achievement.
• Strong understanding of sales cycle and retention strategies.
• Experience leading, mentoring, or motivating a team to meet goals.
• Proficient with business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to hit sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for member service.
• Monitor performance, set goals, and provide training for team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver growth initiatives.

Skills

Sales experience

Customer service

Team leadership

KPI achievement

Communication

Tools

CRM systems

Reporting tools

Business systems

Job description

Fitness First Australia Pty Limited is seeking a motivated Membership Manager to lead a high-energy team of Member Support Consultants and drive membership growth. You'll coach, mentor and motivate staff to achieve sales targets and exceptional member experiences from onboarding through ongoing journeys, turning conversations into memberships and long-term engagement.

This role blends people leadership with performance, requiring a proactive approach to recruitment, training, and collaborative