Membership Growth Leader - Drive Sales & Member Experience

200 Fitness First Australia Pty Limited; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Employee membership across Fitness & L

Career development opportunities

Job summary

Fitness First Australia Pty Limited is seeking a Membership Manager to lead a high-energy Member Support Consultant team, driving sales, retention and exceptional member experiences. You will coach, mentor and motivate the team, set the tone from the front desk, and collaborate with regional leaders to deliver growth initiatives.

You will inspire conversations into memberships and ensure new members are welcomed and engaged from day one, building long-term fitness journeys across our clubs.

Qualifications

• Proven background in sales and customer service with KPI targets.
• Experience leading a team to achieve goals.
• Confident using business systems and reporting tools.

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales leadership

Customer service

KPI achievement

Team mentoring

Coaching

Job description

Fitness First Australia Pty Limited is seeking a Membership Manager to lead a high-energy Member Support Consultant team, driving sales, retention and exceptional member experiences. You will coach, mentor and motivate the team, set the tone from the front desk, and collaborate with regional leaders to deliver growth initiatives.

You will inspire conversations into memberships and ensure new members are welcomed and engaged from day one, building long-term fitness journeys across our clubs.