Membership Manager: Lead Sales & Member Experience

Fitness First; Sydney; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Uncapped commission

Platinum membership

Anniversary leave

Friend/family gym membership

Leadership pathways

Job summary

Fitness First in Australia seeks a dynamic Membership Manager to lead a high-energy team of Member Support Consultants. You will drive sales and retention, coach staff, and deliver outstanding member experiences from the front desk onwards.

You’ll shape growth with coaching, performance metrics, and proactive retention strategies while building a confident, high-performing team that converts conversations into memberships and long-term fitness journeys.

Qualifications

• Proven background in sales and customer service with a track record of achieving KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required depending on state).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales experience

Customer service

KPI achievement

Sales cycle knowledge

Team leadership

Business systems

First Aid & CPR

Tools

CRM software

Reporting tools

Job description

Fitness First in Australia seeks a dynamic Membership Manager to lead a high-energy team of Member Support Consultants. You will drive sales and retention, coach staff, and deliver outstanding member experiences from the front desk onwards.

You’ll shape growth with coaching, performance metrics, and proactive retention strategies while building a confident, high-performing team that converts conversations into memberships and long-term fitness journeys.