Membership Growth Leader | Sales & Retention Coach

Fitness First; Australia; Sur place; AUD 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Platinum Fitness First membership

Anniversary leave

Family/friend gym membership

Résumé du poste

Fitness First in Victoria, Australia is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You will drive growth, coach staff, and ensure top-tier member experiences from first contact to ongoing journeys.

You will demonstrate a proven sales and service background, manage KPIs, and collaborate with leaders to execute growth initiatives. Join a brand that energises teams and empowers members to put their fitness first.

Qualifications

• Proven background in sales and customer service with a track record of achieving KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification.

Responsabilités

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.

Connaissances

Sales excellence

Customer service

Coaching & mentoring

KPI achievement

Retention strategies

Formation

First Aid & CPR

WWCC

Outils

CRM systems

Description du poste

Fitness First in Victoria, Australia is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You will drive growth, coach staff, and ensure top-tier member experiences from first contact to ongoing journeys.

You will demonstrate a proven sales and service background, manage KPIs, and collaborate with leaders to execute growth initiatives. Join a brand that energises teams and empowers members to put their fitness first.