Membership Growth Lead - Coach & Drive Retention

Fitness First Australia; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Free Platinum membership

Anniversary leave

Family gym membership

Job summary

Fitness First Australia is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You’ll coach, mentor and motivate staff to hit sales and retention targets while delivering exceptional member experiences from first contact through ongoing journeys.

You’ll manage front desk operations, drive growth initiatives, and collaborate with regional leaders to ensure consistent success and energetic club environments that inspire members to return.

Qualifications

• Proven background in sales and customer service, with a track record of achieving KPIs.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required depending on state).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales

Customer service

Team leadership

KPIs

Coaching & mentoring

Reporting tools

First Aid/ CPR

CRM software

Tools

CRM software

Job description

Fitness First Australia is seeking a Membership Manager to lead a high-energy Member Support Consultant team. You’ll coach, mentor and motivate staff to hit sales and retention targets while delivering exceptional member experiences from first contact through ongoing journeys.

You’ll manage front desk operations, drive growth initiatives, and collaborate with regional leaders to ensure consistent success and energetic club environments that inspire members to return.