Membership Growth Manager - Lead a High-Energy Sales Team

Fitness & Lifestyle Group; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Uncapped commission

Platinum Fitness First membership

Anniversary leave

Gym membership for friends or family

Job summary

Fitness First in Australia seeks a Membership Manager to lead a dynamic Member Support Consultant team, driving sales targets and exceptional member experiences. You will coach, mentor and motivate the team to excel in acquisition and retention, while delivering outstanding front-desk service and a high-energy club atmosphere.

You will lead from the front, building a high-performing team, setting clear direction, and turning conversations into memberships and lasting fitness journeys.

Qualifications

• Proven track record in sales and customer service with KPI achievement.
• Strong understanding of sales cycles and customer retention strategies.
• Experience leading, mentoring, or motivating a team to meet targets.
• Confident with business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required by state).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to hit sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for member service.
• Monitor performance, set goals, and provide training for consistent success.
• Support recruitment, onboarding and development of staff.
• Collaborate with club and regional leaders on membership growth initiatives.

Job description

Fitness First in Australia seeks a Membership Manager to lead a dynamic Member Support Consultant team, driving sales targets and exceptional member experiences. You will coach, mentor and motivate the team to excel in acquisition and retention, while delivering outstanding front-desk service and a high-energy club atmosphere.

You will lead from the front, building a high-performing team, setting clear direction, and turning conversations into memberships and lasting fitness journeys.