Membership Growth Lead - Sales & Retention

Fitness First; Sydney; Vor Ort; AUD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Uncapped commission

Platinum Fitness First membership

Anniversary leave

Gym membership for friends/family

Zusammenfassung

Fitness First Australia seeks a Membership Manager to lead a high-energy team of Member Support Consultants, driving club growth and memorable member journeys.

You will coach and mentor, oversee front desk operations, and collaborate with regional leaders to deliver growth through acquisition and retention strategies.

A competitive base salary with uncapped commission supports leadership opportunities across Fitness First and the Fitness & Lifestyle Group in the Asia Pacific region.

Qualifikationen

• Proven background in sales and customer service, with a track record of achieving KPIs
• Strong understanding of the sales cycle and customer retention strategies
• Experience leading, mentoring, or motivating a team to achieve goals
• Confident using business systems and reporting tools
• Current First Aid and CPR certification (WWCC may be required depending on state)

Aufgaben

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

Jobbeschreibung

Fitness First Australia seeks a Membership Manager to lead a high-energy team of Member Support Consultants, driving club growth and memorable member journeys.

You will coach and mentor, oversee front desk operations, and collaborate with regional leaders to deliver growth through acquisition and retention strategies.

A competitive base salary with uncapped commission supports leadership opportunities across Fitness First and the Fitness & Lifestyle Group in the Asia Pacific region.