Member Experience Specialist - Premium Workspace & Events

Tank Stream Labs; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Tank Stream Suites in Sydney CBD is seeking a proactive Customer Service Representative to ensure exceptional member experiences. You will greet guests, manage member needs, support events, and assist with marketing activities, while maintaining premium service standards.

The role emphasizes strong communication, organised workflow, and a collaborative approach within a premium workspace environment. A hands-on, proactive team player will thrive here.

Qualifications

• Experience in reception, administration, customer service, or a similar role preferred.
• Strong organisational and communication skills.
• Comfortable engaging with a diverse range of people.

Responsibilities

• Greet members and guests at reception and handle inquiries professionally.
• Build relationships with members and identify needs to add value.
• Manage member accounts and address concerns to prevent escalation.
• Support events, marketing, and community programs as required.
• Maintain CRM data, pricing, and promotional materials.

Skills

Customer service

Reception

Administration

Tools

CRM software

Job description

Tank Stream Suites in Sydney CBD is seeking a proactive Customer Service Representative to ensure exceptional member experiences. You will greet guests, manage member needs, support events, and assist with marketing activities, while maintaining premium service standards.

The role emphasizes strong communication, organised workflow, and a collaborative approach within a premium workspace environment. A hands-on, proactive team player will thrive here.