Member Experience Team Leader | Free Gym & Daily Meal

Sydney Gymnastic and Aquatic Centre; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary daily meal

Free gym membership

Job summary

Sydney Gymnastic and Aquatic Centre in Sydney seeks a confident Member Services Team Leader to guide frontline staff, coach and develop a team, and relentlessly deliver exceptional experiences for members, guests and visitors across all touchpoints.

You will manage rosters, workflow planning, and resource allocation, foster a positive customer-focused culture, handle enquiries and complaints professionally, and drive retail and membership services while maintaining accurate records in a

Qualifications

• Experience leading customer service teams.
• Strong customer service principles and processes.
• Ability to coach, motivate and lead team members.
• Excellent organisational and communication skills.
• Ability to work in a fast-paced customer-facing environment.
• Experience in recreation, fitness, aquatic, hospitality or leisure.
• Retail leadership experience.
• Current First Aid and Food Safety certificates.
• NSW Working With Children Check (or ability to obtain).
• Availability across a 7-day roster including mornings, days, nights, weekends and public holidays.

Responsibilities

• Lead daily Member Services operations across reception and customer touchpoints.
• Coach, mentor and develop team members to achieve service standards.
• Manage staff rosters, workforce planning and resource allocation.
• Foster a positive, professional and customer-focused culture.
• Deliver exceptional member and guest experiences at every interaction.
• Monitor service standards and customer engagement.
• Resolve member enquiries, complaints and escalated service matters professionally.
• Maintain accurate membership, transaction and customer records.
• Drive retail performance and contribute to commercial outcomes.

Skills

Leadership

Customer service

Coaching

Staff rostering

Communication

Problem solving

People management

Team motivation

Education

First Aid Certificate

Food Safety Certificate

NSW Working With Children Check

Job description

Sydney Gymnastic and Aquatic Centre in Sydney seeks a confident Member Services Team Leader to guide frontline staff, coach and develop a team, and relentlessly deliver exceptional experiences for members, guests and visitors across all touchpoints.

You will manage rosters, workflow planning, and resource allocation, foster a positive customer-focused culture, handle enquiries and complaints professionally, and drive retail and membership services while maintaining accurate records in a