Customer Service Representative – Tank Stream Suites

Tank Stream Labs; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Tank Stream Suites in Sydney CBD is seeking a proactive Customer Service Representative to ensure exceptional member experiences. You will greet guests, manage member needs, support events, and assist with marketing activities, while maintaining premium service standards.

The role emphasizes strong communication, organised workflow, and a collaborative approach within a premium workspace environment. A hands-on, proactive team player will thrive here.

Qualifications

• Experience in reception, administration, customer service, or a similar role preferred.
• Strong organisational and communication skills.
• Comfortable engaging with a diverse range of people.

Responsibilities

• Greet members and guests at reception and handle inquiries professionally.
• Build relationships with members and identify needs to add value.
• Manage member accounts and address concerns to prevent escalation.
• Support events, marketing, and community programs as required.
• Maintain CRM data, pricing, and promotional materials.

Skills

Customer service

Reception

Administration

Tools

CRM software

Job description

Customer Service Representative – Tank Stream Suites

Sydney CBD Competitive Full-time Chief Commercial Officer

About Tank Stream Suites

Tank Stream Suites offers premium private offices designed for businesses seeking a professional, secure workspace. From startups to established enterprises, we deliver environments that support serious business.

Tank Stream Suites is part of Tank Stream Labs — Australia's leading flexible workspace and business services provider, with locations across Sydney, Melbourne, and Adelaide.

We're looking for an enthusiastic, proactive Customer Service Representative to join our team. This role is central to the smooth running of our spaces, delivering exceptional member experiences, and supporting our marketing and events functions.

Key Duties & Responsibilities

Customer Service

• Greet members and guests at reception, handling inquiries professionally and efficiently.
• Build genuine relationships with members — proactively identifying their needs and ensuring our services deliver real value.
• Take ownership of member accounts within your space, maintaining consistently positive experiences and addressing concerns before they escalated.
• Resolve member grievances effectively, and identify upgrade and retention opportunities to support occupancy targets.

Space Management & Administration

• Maintain the space to a premium standard, working alongside the Operations team on quality and continuous improvement.
• Manage stock and supply levels, coordinate team moves, and handle member onboarding to relevant platforms.
• Sort and distribute postal mail and notify members of package deliveries.
• Act as a TSL floor warden and first aid representative during building emergencies.

Community Engagement

• Support a warm, connected, and collaborative community environment at your site.
• Encourage member participation in programs and initiatives that strengthen the community experience.

Events Support

• Support the Events Manager with building logistics administration — including lift access, loading bay bookings, catering, asset creation and diary management, particularly during peak periods.
• Assist with meeting room bookings across TSL sites when directed by the Events team.
• Gather event space information via building concierges and site visits where relevant.
• Contribute to special projects such as new event space launches and the development of supporting sales and marketing materials.
• Be physically present at TSL events as an additional resource when not in conflict with other responsibilities.

Marketing Support

• Maintain and update CRM systems with accurate data, including pricing, brochures, and marketing materials.
• Keep all online platforms current with accurate pricing, availability, and imagery.
• Assist with organising and maintaining marketing materials and promotional content across relevant platforms.
• Support the marketing team in developing social and digital marketing content.

What We're Looking For

• Highly organised and detail-oriented, with the ability to prioritise across multiple responsibilities with minimal supervision.
• A strong communicator — confident across listening, verbal, and written interactions, and comfortable engaging with a diverse range of people.
• Proactive problem solver with a positive attitude and genuine willingness to contribute beyond core duties.
• A team player who thrives in a fast-paced, premium environment.
• Passion for innovation, entrepreneurship, and supporting business communities.
• Experience in reception, administration, customer service, or a similar role preferred.