Client Support Representative

PTY; Brisbane; On-site; AUD 52,000 - 64,000; Full time

Job summary

Workspace365, a premium Australian-owned coworking and serviced office provider, invites an energetic Client Services Representative to join our Brisbane team.

You will be the face of our centres, handling tenant relations, CRM data, calls, events, and admin tasks while supporting leaders.

If you have hospitality or admin experience and a flexible, service-driven approach, this corporate environment offers growth and a vibrant culture.

Qualifications

• 1–2 years in hospitality, administration or travel.
• Customer-focused with a flexible, can-do attitude.
• Willing to work across multiple Brisbane locations.
• Ability to work independently and in a small team.
• Confident written and verbal communication.
• Organised and proactive, with attention to detail.

Responsibilities

• Be the first point of contact for tenants and guests.
• Manage tenant information in the CRM accurately.
• Build strong relationships with clients from diverse industries.
• Answer and manage calls on behalf of tenants.
• Maintain stock levels and present shared spaces.
• Provide ad hoc admin and secretarial support.
• Support GM, Sales Manager, and Director with admin tasks.
• Host monthly member events and foster community.

Skills

Customer service

Hospitality experience

Administration

CRM experience

Communication skills

Tools

Microsoft Office

CRM software

Job description

Join a vibrant team shaping the future of flexible workspaces.

Workspace365 is a premium, 100% Australian-owned coworking and serviced office provider with standout locations across Sydney, Melbourne and Brisbane. From prime CBD centres to scenic coastal spots, we design flexible, high-end workspaces that empower modern businesses to grow, connect and thrive.

Thanks to our continued success and growth, we’re on the lookout for an energetic and service-driven Client Services Representative to join our Brisbane team. This is a fantastic opportunity for someone with a background in hospitality, administration or customer service who’s eager to step into a corporate environment and develop their professional skillset.

You’ll be the face of our vibrant business centres – building lasting relationships with clients, ensuring every touchpoint in the member journey is seamless, and helping create exceptional workplace experiences every single day!

What you’ll be doing:

• Be the approachable, professional first point of contact for tenants and their guests
• Manage tenant information in our CRM with accuracy and efficiency
• Build strong relationships with clients from a wide variety of industries
• Answer and manage calls on behalf of tenants
• Maintain stock levels and ensure our shared spaces are beautifully presented
• Assist with ad hoc admin and secretarial tasks
• Support the General Manager, Sales Manager, and Director with administrative tasks
• Host monthly member events and help foster a sense of community
• Liaise with suppliers and contractors, and manage day-to-day office expenditure

We’re looking for someone who:

• Is available Monday to Friday, 8:30am - 5:00pm
• Has 1-2 years of experience in hospitality (ideally hotel reception), administration or travel
• Has a flexible, can-do attitude and is open to working across multiple Brisbane locations as needed
• Can work both independently and as part of a small team
• Communicates confidently and clearly, both in writing and in person
• Is organised, proactive and always ready to go the extra mile
• Is comfortable with the Microsoft Office Suite and quick to pick up new systems

Why you’ll love working with us:

• Join a dynamic, tight-knit team that truly values your contribution
• Thrive in beautifully designed, A-grade offices in prime locations
• Enjoy regular team dinners, events and a genuinely supportive culture
• No two days are the same! There’s always something new happening
• Career growth and learning opportunities
• Access a range of staff perks through our employee engagement platform