Medical Receptionist and Administrator

Placing Heads; Melbourne; On-site; AUD 47,000 - 65,000; Part time

Job summary

Placing Heads is seeking a highly organized Medical Receptionist and Administrator for a 2–4 day per week role in Melbourne. You will report to the Practice Manager and support a team of three specialists with front desk operations, appointment scheduling, and essential administrative tasks to keep the clinic running smoothly.

You will be the first point of contact for patients, require excellent communication, attention to detail, and the ability to handle confidential information, billing

Qualifications

• 3–5 years experience in medical office preferred.
• Proficient with electronic medical records and scheduling software.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Knowledge of Medicare and insurance procedures preferred.
• Uphold patient confidentiality.

Responsibilities

• Open/close reception and rooms for consulting.
• Meet and greet patients and handle general reception duties.
• Book appointments for consultations and procedures.
• Answer and screen telephone calls and follow up on inquiries.
• Liaise with hospitals, anesthetists, and staff for operating lists; forward paperwork and arrange postoperative appointments.
• Manage billing: quotes, invoicing, payments, and liaising with insurers.
• Maintain electronic patient files and monitor stationery levels.
• Receive mail/deliveries/couriers and perform audio typing.
• Maintain surgeon's diary and assist with ad hoc duties.

Skills

Medical reception experience

EMR scheduling software

Interpersonal skills

Organizational skills

Confidentiality awareness

Tools

EMR system

Job description

We have an amazing role for a highly organized and efficient Medical Receptionist and Administrator to join the team of 3 specialists at this Medical practice. The ideal candidate, who is looking for 2 - 4 days a week, will report to the Practice Manager, will be responsible for managing the front desk operations, scheduling appointments, and providing administrative support to ensure the smooth functioning of the clinic.

Excellent communication skills and attention to detail are essential in this role, as you will be the first point of contact for patients and will assist in maintaining patient records and managing billing inquiries.

The Company

Our brief is to find a loyal person who has a long term view and wants a future in this role. You will be working directly with the Practice Manager, Doctors and patients, their admin needs, as well as assisting them.

• Opening and closing preparations to the reception and rooms for consulting
• Meet and greet patients, visitors and general reception duties
• Booking appointments for consultation procedures
• Answering and screening telephone calls, follow up to enquiries etc
• Arranging hospital operating lists involving : (i) liaising with hospitals, Anesthetists, assistants, (ii) communicating list information to hospitals and all other stakeholders (iii) completing and forwarding necessary paperwork to hospitals and patients and arranging postoperative appointments;
• Billings (i) providing surgery quotes to patients (ii) invoicing patients for procedures (iii) handling of cash, EFTPOS and other payments from patients, ensuring patient payment information is accurate and up to date;(iv) liaising with private health insurance companies, work cover, TAC and Medicare for payment of outstanding bills;
• Maintaining electronic patient files;
• Monitoring levels of stationary and ordering replacements where required;
• Ordering medical items as directed;
• Receive and sort daily mail/deliveries/couriers;
• Audio typing
• Maintaining the surgeon's diary
• Other ad hoc duties as required

Skills

• 3 -5 years prior experience working in a medical office setting would be advantageous
• Proficient computer skills, including experience with electronic medical records and scheduling software.
• Strong interpersonal skills and the ability to communicate effectively with patients, colleagues, and external contacts.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of medical terminology and understanding of Medicare and Insurance procedures preferred.
• Uphold patient confidentiality

The ideal candidate would be someone who has had exposure in the medical field, but more importantly they need to have empathy and patience with a mature attitude to be able to manage sensitive and confidential matters.

Located at the Cabrini Hospital, this role could also be suitable for someone who is looking for 2-4 days a week permanent part-time. Hours would be flexible on some days but generally 8.00am to 5.00pm.

The best part of this role is that you will be valued and appreciated for your contribution and work in calm, modern environment.

Join this dynamic Medical Practice and contribute to providing exceptional patient care. If you meet the qualifications and are ready to take on this challenging and rewarding role, we encourage you to apply.

Additional information

• Located at the Cabrini Hospital Malvern
• Be valued and appreciated - 2 - 4 days a week
• Friendly, supported environment