Experienced Medical Receptionist

Buderim Medical Centre; Sunshine Coast Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Buderim Medical Centre on the Sunshine Coast is seeking an experienced Medical Receptionist for a permanent part-time role (3-4 days per week) with flexibility to cover leave. The role focuses on patient service, efficient booking, and accurate billing.

You'll work at a small, supportive practice with a friendly team, using Best Practice and AutoMed software, and you'll need Medicare knowledge and strong organisational skills.

Qualifications

• At least 2 years' recent medical reception experience in General Practice.
• Proficiency in Best Practice clinical software is essential.
• Experience using AutoMed.
• Strong understanding of Medicare item numbers and billing processes.
• Excellent communication and interpersonal skills.
• Warm, friendly and empathetic approach to patients.
• Strong organisational skills and attention to detail.
• Ability to prioritise and work calmly in a busy environment.

Responsibilities

• Handle front desk reception, patient inquiries, and appointment scheduling.
• Process Medicare and private billings accurately.
• Maintain patient records in Best Practice.
• Manage telephone enquiries professionally.
• Handle referrals and other admin duties.
• Resolve billing discrepancies and day-to-day issues.
• Collaborate with doctors and staff to ensure smooth operation.

Skills

Medical reception

Best Practice

Medicare

Customer service

Communication

Tools

Best Practice

AutoMed

Job description

Join our friendly, close-knit General Practice team.

We are looking for an experienced Medical Receptionist to join our wonderful team on a permanent part-time basis, 3 to 4 days per week, with flexibility to cover annual and sick leave.

If you enjoy working with people, take pride in providing excellent patient service and value being part of a supportive and collaborative workplace, we would love to hear from you!

We are a small, close-knit practice that genuinely values its people. We believe that looking after our patients starts with looking after our team, and we work hard to maintain a positive environment where everyone feels welcome, respected and supported.

Key Responsibilities

The role is varied and hands-on, requiring strong medical administration knowledge, initiative and excellent organisational skills.

Responsibilities include:

• Working front desk reception, managing patient enquiries and appointment scheduling.
• Processing Medicare and private billings accurately and efficiently.
• Demonstrating a sound understanding of Medicare item numbers, billing requirements and claiming processes.
• Processing relevant billing adjustments.
• Maintaining accurate patient records and updating patient demographic information in Best Practice.
• Handling telephone enquiries and communicating professionally with patients, doctors and other healthcare providers.
• Managing incoming and outgoing correspondence, referrals and other administrative duties.
• Identifying and resolving billing discrepancies, appointment issues and general administrative problems.
• Using initiative and sound judgement to troubleshoot day-to-day issues and escape matters when appropriate.
• Working collaboratively with doctors, nurses and administration staff to ensure the smooth running of the practice.

About You

To be successful in this role, you will have:

• A minimum of 2 years' recent medical reception experience in a General Practice setting.
• Proficiency in Best Practice clinical software (essential).
• Experience using AutoMed
• A strong understanding of Medicare item numbers, Medicare claiming and general practice billing processes.
• Excellent communication and interpersonal skills.
• A naturally warm, friendly and empathetic approach to patients.
• Strong organisational skills, accuracy and attention to detail.
• The ability to identify problems, think independently and find practical solutions.
• Confidence managing competing priorities and remaining calm in a busy environment.
• A positive, cooperative approach and a genuine enjoyment of working as part of a small team.

Teamwork & Flexibility

Being part of a small practice means working together and supporting one another.

We value team members who are:

• Approachable, considerate and professional in their communication.
• Happy to lend a hand and contribute wherever needed.
• Flexible and willing to assist with covering planned leave and unexpected staff absences, where reasonably required.
• Supportive of colleagues and committed to maintaining a positive workplace.

We believe flexibility and support go both ways. We look after one another and recognise that everyone's contribution is important.

*Please Note: Unsolicited agency applications will not be considered.