Medical Receptionist

Medical& aviation centre Wolli creek; Sydney; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Professional development opportunities

Supportive team environment

Job summary

Medical& aviation centre Wolli creek in Sydney is seeking a capable medical receptionist/practice administrator to support day-to-day operations and practice coordination. You will manage patient interactions, scheduling, billing, records, and phone workflow within a collaborative team.

The role emphasizes accuracy, confidentiality, and responsiveness, with opportunities for professional development and a supportive environment. Prior experience with Best Practice or HotDoc is valued.

Qualifications

• Minimum 1 year experience in medical reception.
• Excellent communication and interpersonal skills.
• Proficiency with medical software (Best Practice) is highly regarded.
• Ability to handle billing, records, and scheduling with accuracy.
• Ability to work independently and as part of a team.
• Commitment to confidentiality and privacy laws.
• Willingness to learn and adapt.

Responsibilities

• Patient communication and interaction with patients, doctors, allied health, insurers, and other contacts
• Appointment scheduling and booking
• Billing and accounts management
• Handling of medical records
• Phone management and record-keeping
• Working collaboratively within a medical or administrative team

Skills

Communication

Appointment booking

Billing

Medical software

Data entry

Confidentiality

MS Word & Outlook

Time management

Teamwork

Interpersonal skills

Tools

Best Practice

HotDoc

MS Word

Outlook

Job description

This role combines admin duties with day-to-day practice coordination while also supporting the smooth and efficient running of the practice by overseeing the operational, administrative and recruitment of the practice. You will be required to cover for other staff members when needed.

Key responsibilities

• Patient communication and interaction with patients, doctors, allied health, insurers, and other company contacts
• Appointment scheduling and booking
• Billing and accounts management
• Handling of medical records
• Phone management and record-keeping
• Working collaboratively within a medical or administrative team

About you

• Excellent communication and interpersonal skills
• Proficiency in phone management, appointment booking, record-keeping, and billing
• Experience with medical practice management software, Best Practice is highly regarded
• Ability to work collaboratively within a medical or administrative team
• Positive, self-motivated, and energetic attitude
• Patience and resilience when dealing with challenging situations
• Fast and accurate data entry skills
• Proficiency in MS Word and Outlook
• Strong attention to detail and ability to maintain confidentiality
• Ability to work independently and manage time effectively
• Caring and professional approach towards colleagues, patients, and doctors
• Willingness to learn and adapt to new skills
• Experience with medical software (preferably Best Practice), HotDoc and medical terminology
• Previous experience in medical reception (minimum 1 year)
• Understanding of NSW WorkCover practices
• Understanding of Privacy Laws
• Supportive and professional team environment

Competitive pay based on experience

Ongoing opportunities for professional development