Medical Receptionist

Gateway Medical Centre; Mona Vale; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Gateway Medical Centre in Australia is seeking a motivated Medical Receptionist for 36 hours per week to thrive in a fast-paced, supportive team. The role includes weekend and night shifts and involves welcoming patients, handling bookings, check-ins, billing, and patient inquiries while maintaining privacy and accuracy.

You will join a collaborative practice with strong emphasis on patient-centred care and ongoing professional development, thanks to a welcoming, well-organised front desk

Qualifications

• Previous general practice medical reception experience (preferred).
• Strong communication and organisational skills.
• Proficiency in Microsoft Office and medical software.
• A genuine commitment to patient safety and quality care.
• A professional standard of personal presentation.
• The ability to work well in a team and independently.
• Flexibility for weekend and night shifts.
• Full working rights in Australia.
• A collaborative and supportive workplace.
• Ongoing training and professional development.

Responsibilities

• Welcoming patients and visitors warmly, in person and by phone, and making them feel at ease.
• Managing appointment bookings, recalls and reminders for our doctors and allied health team.
• Checking patients in and out, and maintaining accurate patient records in our practice software.
• Handling billing, payments, Medicare claiming and account enquiries.
• Responding to patient enquiries and directing urgent or clinical matters to the right team member promptly.
• Maintaining patient privacy and confidentiality in line with practice policies and privacy legislation.
• Keeping the front desk and waiting area tidy, welcoming and well organised.
• Supporting the wider team with general administrative duties as needed.

Skills

General practice reception experience

Communication skills

Organisational skills

Microsoft Office

Medical software

Patient safety

Team player

Flexibility for weekend/night shifts

Tools

Practice software

Microsoft Office

Job description

We are a well-established and highly regarded healthcare provider, known for high-quality, patient-centred care. We're proud of the warm, welcoming environment we've created for both our patients and our staff. We're seeking a motivated Medical Receptionist for 36 hours per week who thrives in a fast-paced setting and enjoys being part of a supportive, multidisciplinary team. Flexibility is essential, as the role includes weekend and night shifts.

Key responsibilities

• Welcoming patients and visitors warmly, in person and by phone, and making them feel at ease
• Managing appointment bookings, recalls and reminders for our doctors and allied health team
• Checking patients in and out, and maintaining accurate patient records in our practice software
• Handling billing, payments, Medicare claiming and account enquiries
• Responding to patient enquiries and directing urgent or clinical matters to the right team member promptly
• Maintaining patient privacy and confidentiality in line with practice policies and privacy legislation
• Keeping the front desk and waiting area tidy, welcoming and well organised
• Supporting the wider team with general administrative duties as needed

About you

• Previous general practice medical reception experience (preferred)
• Strong communication and organisational skills
• Proficiency in Microsoft Office and medical software
• A genuine commitment to patient safety and quality care
• A professional standard of personal presentation
• The ability to work well in a team and independently
• Flexibility for weekend and night shifts
• Full working rights in Australia
• A collaborative and supportive workplace
• Ongoing training and professional developmentThe chance to make a real impact in a growing practice
• An accredited practice
• Free on-site parking

About us

We are a well-established and highly regarded healthcare provider, known for high-quality, patient-centred care. We're proud of the warm, welcoming environment we've created for both our patients and our staff.