Medical Administration

seek.com.au; City of Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Seek Medical Group in Brisbane, Australia is seeking an experienced Medical Receptionist/Administration Officer to join our specialist practice. You will be the front-line contact, manage appointments, billing, and patient records with a focus on accuracy and confidentiality.

The role offers long-term development within a supportive team and opportunities to take on additional responsibilities as the clinic grows.

Qualifications

• Experience in a medical receptionist or administration role (specialist setting preferred).
• Strong computer skills, including medical software experience.
• Knowledge of Medicare and Health Fund billing processes.

Responsibilities

• Greet and assist patients in a warm, professional manner.
• Manage appointment scheduling and coordinate patient flow.
• Handle phone enquiries, referrals, and specialist correspondence.
• Maintain patient records and ensure confidentiality.
• Liaise with GPs, hospitals, and other health providers.
• Perform accurate data entry for billing and patient records.
• Prepare and submit hospital inpatient billing claims in a timely manner.
• Process Medicare, private, and health fund billings.
• Provide administrative support as directed by the Practice Manager.

Skills

Excellent communication

Multitasking

Team player

Tools

Genie

C2C

Xestro

Job description

Join a leading team of Specialist Physicians providing exceptional patient care.

About Us

We are a group of respected specialist medical practitioners offering expert care. Our practice is committed to delivering high-quality, personalised care in a professional and supportive environment.

We are currently seeking an additional Medical Receptionist / Administration Officer to join our expanding team.

About the Role

Reporting directly to the Practice Manager, you will play a crucial front-line role in ensuring the smooth and efficient day-to-day running of the clinic. You will be the first point of contact for patients, providing excellent service and professional administrative support to our team of specialists. In addition, you will be responsible for ensuring accurate and timely billing, contributing to the financial efficiency and integrity of the practice. This role is ideal for someone seeking a long-term opportunity within a supportive and expanding company, with the opportunity to take on increased responsibilities over time.

Key Responsibilities

• Greet and assist patients in a warm, professional manner
• Manage appointment scheduling and coordinate patient flow
• Handle phone enquiries, referrals, and specialist correspondence
• Maintain patient records and ensure confidentiality at all times
• Liaise with GPs, hospitals, and other health providers
• Perform accurate data entry for billing and patient records
• Prepare and submit hospital inpatient billing claims in a timely manner
• Process Medicare, private, and health fund billings
• Provide administrative support as directed by the Practice Manager

What We’re Looking For

• Prior experience in a medical receptionist or administration role (specialist setting preferred) will be well regarded
• Strong computer skills, including experience with medical software (e.g., Genie, C2C, Xestro)
• Excellent communication and interpersonal skills
• Attention to detail and ability to multitask
• Knowledge of Medicare and Health Fund billing processes
• A mature, professional, team-oriented, and proactive approach
• A reliable team player who works effectively both independently and collaboratively, demonstrates initiative, and ensures all tasks are completed with attention to detail