Medical Receptionist

HR Expertise; City of Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

HR Expertise's client, an established Obstetrics and Gynaecology practice in Melbourne, is seeking a Medical Receptionist to support day-to-day clinic operations across North Melbourne and Altona North locations.

You will coordinate bookings, manage patient inquiries, and ensure a compassionate, professional patient experience while handling billing, Medicare and private health fund claims.

Qualifications

• Experience within an Obstetrics & Gynaecology, specialist medical or private healthcare
• Strong experience in medical administration and specialist reception duties
• Experience using GENTU or similar medical practice management software
• Excellent communication and interpersonal skills with an exceptional phone manner
• High attention to detail and strong organisational capability
• Ability to multitask and manage competing priorities within a busy clinic environment
• A professional, compassionate and patient-focused approach
• Flexibility to work across multiple clinic locations when required

Responsibilities

• Coordinate daily administration and reception operations of the practice
• Manage specialist appointments, bookings and patient enquiries
• Provide a professional, caring and welcoming experience for patients and visitors
• Support patients throughout surgical, hospital admission and delivery processes
• Coordinate with hospitals regarding procedures, admissions and deliveries
• Process billing, Medicare, private health fund and inpatient claims
• Manage patient records and medical administration systems
• Handle phone enquiries with professionalism and empathy
• Support the day-to-day operations of the specialist practice

Skills

Medical administration

Reception duties

Communication skills

Phone manner

Attention to detail

Organisational skills

Tools

GENTU

Job description

Our client is a is an established and growing Obstetrics and Gynaecology practice providing personalised women’s healthcare across multiple locations in Melbourne. The practice provides comprehensive obstetric and gynaecological care with a strong focus on compassionate, patient-centred service and supporting women throughout their pregnancy and broader health journey. Their philosophy is centred around creating a warm, supportive and professional experience for every patient and family.

About the Role

They are actively seeking an experienced and highly organised Medical Receptionist to support the daily operations of the practice and assist with the coordination of specialist obstetric and gynaecological services. This role is responsible for coordinating the day-to-day administration of the clinic, supporting patients throughout their care journey, managing specialist medical bookings and ensuring a high standard of patient service is maintained at all times.

This is a full-time position working 38 hours per week across varying shifts between 8:00am and 7:00pm. The role will involve working across multiple clinic locations, currently including North Melbourne and Altona North.

Key Responsibilities

Coordinate daily administration and reception operations of the practice

Manage specialist appointments, bookings and patient enquiries

Provide a professional, caring and welcoming experience for patients and visitors

Support patients throughout surgical, hospital admission and delivery processes

Coordinate with hospitals regarding procedures, admissions and deliveries

Process billing, Medicare, private health fund and inpatient claims

Manage patient records and medical administration systems

Handle phone enquiries with professionalism and empathy

Support the day-to-day operations of the specialist practice

About You

Experience within an Obstetrics & Gynaecology, specialist medical or private healthcare

Strong experience in medical administration and specialist reception duties

Experience using GENTU or similar medical practice management software

Excellent communication and interpersonal skills with an exceptional phone manner

High attention to detail and strong organisational capability

Ability to multitask and manage competing priorities within a busy clinic environment

A professional, compassionate and patient-focused approach

Flexibility to work across multiple clinic locations when required

What’s on Offer

Supportive and professional specialist healthcare environment

Opportunity to work closely with an experienced Obstetrician & Gynaecologist

Diverse and rewarding role within women’s health

Competitive remuneration

Stable and growing practice with multiple clinic locations