Medical Receptionist

Medical Clinic Support Services; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Flexible hours

Supportive team environment

Modern systems

Career progression

Long-term role

Work-life balance

Job summary

Medical Clinic Support Services – Rowville VIC is seeking an enthusiastic Medical Receptionist. You will be the first point of contact, greeting patients, handling bookings and recalls, answering calls, and processing Medicare and EFTPOS payments with professionalism.

The role requires strong communication, customer service, and computer skills. You will support doctors and nursing staff in a friendly, team-oriented practice with flexible rostering.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Professional presentation and telephone manner.
• High attention to detail and accuracy.
• Ability to multitask in a busy reception.
• Proficient computer skills and data entry.

Responsibilities

• Greet patients and visitors.
• Manage appointment bookings and recalls.
• Answer telephone enquiries.
• Process Medicare and EFTPOS transactions.
• Manage patient records and correspondence.
• Support doctors, nurses and allied health staff.
• Perform general administration and reception duties.
• Assist with recalls and preventative health reminders.

Skills

Communication

Customer service

Telephone manners

Attention to detail

Multitasking

Computer skills

Positive attitude

Team player

Tools

Best Practice software

Job description

Medical Clinic Support Services – Rowville VIC

Flexible Hours | Supportive Team | Growing Medical Practice

Are you an organised, friendly and customer-focused individual looking to join a professional healthcare team?

We are seeking an enthusiastic Medical Receptionist to become part of our growing medical practice. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering outstanding customer service.

About the Role

As the first point of contact for our patients, you will play a vital role in creating a welcoming and professional experience. Your responsibilities will include:

• Greeting patients and visitors
• Managing appointment bookings and recalls
• Answering telephone enquiries
• Medicare and EFTPOS processing
• Managing patient records and correspondence
• Supporting doctors, nurses and allied health professionals
• General administration and reception duties
• Assisting with recalls, reminders and preventative health programs

What We Offer

• Flexible employment arrangements
• Supportive and friendly team environment
• Modern systems and technology
• Career progression opportunities
• Stable long-term role within a growing organisation
• Work-life balance with flexible rostering

About You

To be successful in this role, you will have:

• Excellent communication and interpersonal skills
• Strong customer service focus
• Professional presentation and telephone manner
• High attention to detail
• Ability to multitask in a busy environment
• Strong computer skills
• Positive attitude and willingness to learn
• Ability to work independently and as part of a team

Highly Regarded

• Previous Medical Reception experience
• Best Practice software experience
• Knowledge of Medicare billing
• Experience in healthcare or customer service industries

Why Join Us?

We believe our reception team is the heart of the practice. You will be joining a supportive workplace where your contribution is valued, your ideas are welcomed and your professional growth is encouraged.

If you enjoy helping people, working as part of a team and making a positive impact every day, we would love to hear from you.