Medical Receptionist

Cranbourne West Medical Centre; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Cranbourne West Medical Centre is seeking a friendly, professional Casual Medical Receptionist to join our busy clinic in Melbourne. You will manage bookings and registrations, greet patients, and handle billing using Best Practice software in a fast-paced healthcare environment.

We require at least 1 year of medical reception experience, strong customer service, and the ability to multitask while maintaining patient confidentiality.

Qualifications

• Minimum 1 year of medical reception experience in a general practice or specialist clinic.
• Experience using Best Practice medical software (essential).
• Outstanding customer service and communication skills.
• Excellent organisational skills with the ability to multitask.
• Strong attention to detail and accuracy.
• Professional presentation and a positive, friendly attitude.
• Ability to work independently and as part of a team.
• Sound computer skills and the ability to learn new systems quickly.
• Experience with Medicare billing and claiming (desirable).
• Knowledge of medical terminology (desirable).

Responsibilities

• Greeting patients in a warm and professional manner
• Managing appointment bookings, cancellations, and recalls using Best Practice software
• Answering and directing telephone enquiries
• Processing patient registrations and maintaining accurate medical records
• Billing patients, processing Medicare claims, and handling EFTPOS payments
• Liaising with doctors, nurses, allied health professionals, and external healthcare providers
• Managing incoming correspondence, referrals, and pathology results
• Maintaining patient confidentiality and complying with privacy legislation
• Providing administrative support to ensure the smooth day-to-day operation of the practice

Skills

Customer service

Communication

Multitasking

Organisational skills

Attention to detail

Teamwork

Independent work

Fast learner

Tools

Best Practice

Job description

We are seeking a friendly, professional, and highly organised Casual Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment. The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role. Weekend shifts are required.

Key responsibilities

Greeting patients in a warm and professional manner

Managing appointment bookings, cancellations, and recalls using Best Practice software

Answering and directing telephone enquiries

Processing patient registrations and maintaining accurate medical records

Billing patients, processing Medicare claims, and handling EFTPOS payments

Liaising with doctors, nurses, allied health professionals, and external healthcare providers

Managing incoming correspondence, referrals, and pathology results

Maintaining patient confidentiality and complying with privacy legislation

Providing administrative support to ensure the smooth day-to-day operation of the practice

About you

Minimum 1 year of medical reception experience in a general practice or specialist clinic

Previous experience using Best Practice medical software (essential)

Outstanding customer service and communication skills

Excellent organisational skills with the ability to multitask

Strong attention to detail and accuracy

Professional presentation and a positive, friendly attitude

Ability to work independently and as part of a team

Sound computer skills and the ability to learn new systems quickly

Experience with Medicare billing and claiming (desirable)

Knowledge of medical terminology (desirable)