Medical Receptionist

Remedy Recruitment; Orange City Council; On-site; AUD 37,000 - 48,000; Full time

Job summary

Remedy Recruitment is seeking a Medical Receptionist for a busy general practice in Orange, NSW. You will be the first point of contact for patients and work alongside GPs, nurses, and the admin team to ensure smooth clinic operations.

Responsibilities include greeting patients, managing appointments and calls, handling billing, and maintaining patient records with strict confidentiality. The role requires 2–3 years in medical reception and the ability to stay calm under pressure.

Qualifications

• 2–3 years' experience in medical reception and administration.
• Calm, patient-focused approach with attention to detail.
• Discretion with health information and patient confidentiality.
• Confident with practice-management and medical record systems.
• Experience with Medicare, DVA and health-fund billing.

Responsibilities

• Greet patients and visitors warmly and maintain a tidy reception/ waiting area.
• Manage calls, bookings, cancellations and enquiries according to clinician instructions.
• Create and update patient details; scan, file and send correspondence.
• Process Medicare, private and other billing; handle EFTPOS payments; flag discrepancies.
• Protect patient confidentiality and follow privacy and cybersecurity procedures.
• Escalate when clinical attention is needed and involve nurse/doctor.
• Work with colleagues and support accreditation, WHS and quality improvement.

Skills

Communication

Customer service

Organisation

Tools

Best Practice

Microsoft Office

Medicare billing systems

Job description

If you love being the friendly, capable person who keeps a busy clinic running smoothly, this role is for you. As Medical Receptionist, you will be the first point of contact for patients, reporting to the Practice Manager and working alongside GPs, nurses and the administration team. You will make a real difference to people’s day, every day.

Clear procedures and well-defined boundaries mean you can focus on great patient service, with clinical questions always handed to the clinical team. This is a permanent, on-site position in Orange, NSW, paying $27-$35 per hour depending on experience.

Your Key Responsibilities as the Medical Receptionist:

• Patient welcome: Greet patients, carers and visitors warmly, and keep reception and waiting areas safe and tidy, including opening and closing duties when rostered.
• Appointments and phones: Manage calls, bookings, cancellations and enquiries in line with clinician instructions and practice booking rules.
• Records and administration: Accurately create and update patient details, and scan, file and send correspondence against the correct patient record.
• Billing: Process Medicare, private and other billing, handle EFTPOS payments and flag any discrepancies.
• Privacy: Protect patient confidentiality and follow privacy and cybersecurity procedures at all times.
• Escalation: Recognise when a patient needs clinical attention and promptly involve a nurse or doctor.
• Team and quality: Work closely with your colleagues and support accreditation, WHS and quality improvement activities.

About You:

• Strong communication, customer service and organisational skills
• Previous minimum 2-3 years’ experience in medical reception and administration is essential
• A calm, respectful, patient-focused approach with a sharp eye for detail
• Discretion and sound judgement when handling sensitive health information
• Respect for patient confidentiality is of the utmost importance
• Confident using computers and picking up practice-management and medical record systems
• Experience with Best Practice (or similar), Microsoft Office, Medicare, DVA and health-fund billing
• No formal qualification is required; but you will need to complete CPR and other mandatory training
• Ability to remain calm, and manage the day to day pressure of a very busy practice

Why This Organisation:

Our client is a well-established, accredited general practice with a strong commitment to safe, high-quality patient care. You will join a collaborative team of GPs, nurses and administration staff, backed by clear procedures, ongoing training and a respectful, cooperative workplace where good front-of-house work is truly valued.

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya Angelou