Medical Receptionist

Hillcrest Rockhampton Private Hospital; Rockhampton Regional; On-site; AUD 27,000 - 44,000; Part time

Benefits offered by this job

Career development

MS Office training

Ramsay Rewards

Flexible rostering

Wellbeing support

Job summary

Hillcrest Rockhampton Private Hospital is seeking a customer-focused Medical Receptionist to join our Doctors Consulting Suites on a permanent part-time basis. The role requires flexibility to work 48–64 hours per fortnight, with shifts from 6:30am to 6:30pm in a fast-paced emergency healthcare environment.

You will be the first point of contact for patients, visitors and callers, delivering a welcoming experience and essential administrative support while managing multi-system data entry and

Qualifications

• Previous medical practice receptionist experience is essential.
• Professional phone manner.
• Proven ability to prioritise tasks, meet deadlines and work in a fast paced environment.
• High energy levels with a 'can do attitude'.
• Proficient in the use of MS Office.
• Ability to work autonomously and harmoniously as part of a team.

Responsibilities

• Provide a professional and welcoming front-of-house experience for patients and visitors.
• Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately.
• Respond to and manage email enquiries in a timely and professional manner.
• Efficiently check-in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details.
• Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients.
• Process patient billing and liaise with third parties such as Medicare, DVA and Workcover.
• Verify private health insurance coverage and prepare self-funded estimates when applicable.
• Coordinating with a large and friendly clinical staff team to ensure a seamless patient experience.
• Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads.
• Demonstrate the ability to multi-task efficiently in a high-pressure, fast-paced environment.
• Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required.

Skills

Medical receptionist experience

Phone etiquette

Task prioritisation

High energy

MS Office

Team player

Job description

We are seekinga customer focused Medical Receptionist with meticulous attention to detail to join our supportive and dedicated team in our Doctors Consulting Suites. This position is permanent part-time with a minimum of 48hrs/fortnight, but must be flexible and potentially work up to 64hrs/fortnight. Shifts for this position will range between the hours of 6:30am-6:30pm.

This role is ideal for someone who thrives in a face-paced healthcare environment and is passionate about delivering exceptional patient service.

As the first point of contact for our organisation, you will play a vital role in creating a welcoming and efficient experience for all visitors, clients, and callers while providing essential administrative support within a fast-paced emergency healthcare environment. This role requires flexibility, strong attention to detail, excellent organisational skills, and the ability to effectively manage multiple priorities while delivering outstanding customer service.

Key responsibilities will include (but not limited to):

• Provide a professional and welcoming front-of-house experience for patients and visitors
• Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately
• Respond to and manage email enquiries in a timely and professional manner
• Efficiently check-in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details
• Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients
• Process patient billing and liaise with third parties such as Medicare, DVA and Workcover
• Verify private health insurance coverage and prepare self-funded estimates when applicable
• Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience
• Maintain accurate data entry acrossmultiplecomputer systems while managing competing priorities and high workloads
• Demonstrate the ability to multi-task efficiently in a high-pressure, fast-paced environment
• Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required

What You’ll Bring

• Previous medical practice receptionist experience is essential
• Professional phone manner and approach to work
• Proven ability to prioritise tasks, meet deadlines and work in a fast paced environment
• High energy levels with a 'can do attitude
• Proficient in the use of MS Office
• Ability to work autonomously and harmoniously as part of a team

We are seeking candidates that will live and breathe the Ramsay Way Values including:

• Being caring, progressive, enjoy our work and use a positive spirit to succeed
• Take pride in our achievements and actively seek new ways of doing things better
• Value integrity, credibility and respect for the individual

What's in it for You?

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough novated leasing, plus discounts on leisure travel, gyms and lifestyle services.