Administration Officer

Westmead Private Hospital; Sydney; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

LinkedIn Learning access

Ramsay Rewards

Flexible rostering

Employee recognition programs

Job summary

Ramsay Health Care is seeking casual Administration Officers to join the Front Office team at Westmead Private Hospital. You will provide administrative support to patients, visitors and clinicians across hospital areas, ensuring accurate records, timely responses and friendly service.

The role involves switchboard duties, health fund checks, patient estimates and processing payments, with a flexible rotating shift to meet patient needs. A professional, detail‑oriented approach is essential.

Qualifications

• Proficient in administrative and secretarial tasks.
• Robust background in customer service.
• Meticulous attention to detail and task accuracy.
• Strong work ethic, initiative, punctuality and integrity.
• Swift and accurate typing with intermediate MS Office

Responsibilities

• Represent the company in a professional manner by delivering high-standard customer service to patients, visitors, clinicians and other customers.
• Respond to patient and doctor enquiries with timely and accurate information.
• Complete administrative tasks for patient pre-admissions, admissions and discharges, including health fund eligibility checks and patient estimates.
• Maintain accurate patient records and process relevant documentation per hospital procedures.
• Process patient payments and receipts accurately and efficiently.
• Manage competing priorities while maintaining accuracy and attention to detail.
• Collaborate with colleagues and clinicians to support smooth front office services.
• Perform duties in line with hospital policies and Ramsay Core Values.

Skills

Highly developed communication skills

Customer service experience

Attention to detail

Multitasking ability

Professional presentation

Tools

Microsoft Office

Job description

We are seeking Administration Officers to join our Front Office team at Westmead Private Hospital on a casual basis.

About the Role

In this role, you will provide administrative support to patients, visitors and clinicians across various areas of the hospital. As an Administration Officer, you will be a highly organised and enthusiastic professional with a passion for delivering outstanding customer service.

The position will involve a range of responsibilities, including customer-facing duties, switchboard operations, ward clerk responsibilities, data entry, responding to customer service enquiries, performing health fund checks and general administrative tasks. You will also be responsible for managing patient records, processing patient payments and receipts, and ensuring administrative duties are performed efficiently and accurately in line with our Ramsay Core Values.

The role will be performed on a rotating shift basis and will require a flexible approach to meeting the needs of our patients, visitors, and clinicians.

Your duties will include, but are not limited to:

• Representing the company in a positive and professional manner by delivering a high standard of customer service to patients, visitors, clinicians and other customers.
• Responding to patient and doctor enquiries and providing timely and accurate information.
• Completing administrative tasks associated with patient pre-admissions, admissions and discharges, including health fund eligibility checks and providing patient estimates.
• Maintaining accurate patient records and processing relevant documentation in accordance with hospital procedures.
• Processing patient payments and receipts accurately and efficiently.
• Managing competing priorities effectively while maintaining a high level of accuracy and attention to detail.
• Working collaboratively with colleagues and clinicians to support the smooth and efficient delivery of front office services.
• Performing all duties in accordance with hospital policies, procedures and Ramsay Core Values.

Skills and Experience

To be successful you will be a well-presented individual who possesses highly developed communication skills, is flexible and excels in a multi-disciplined team environment.

You will also demonstrate:

• Proficient in administrative and secretarial skills
• Robust background in customer service
• Meticulous attention to detail and ability to meet tasks headlines.
• Strong work ethic, initiative, punctuality, integrity and respect for others
• Swift and accurate typing skills with intermediate proficiency in Microsoft Office.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy

Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more

Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts

Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7

Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

*Please note casual employees may not be eligible for all benefits.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

Australia’s largest private hospital operator, with over 74 sites and 35,000 staff

A values-led workplace where you’ll be supported personally and professionally

A place with flexible, permanent and career-growth opportunities nationwide.