Receptionist

Pindara Private Hospital; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Career growth

Learning access

Rewards program

Healthcare discounts

Flexible rostering

Wellbeing support

Novated leasing discounts

Job summary

Pindara Private Hospital on the Gold Coast is seeking a flexible Ward Receptionist to join the Maternity ward on a permanent part-time basis. You will be the first point of contact, creating a welcoming and efficient experience for patients, visitors and callers.

You will manage a range of administrative duties including patient admissions, discharges and transfers, appointment bookings, medical record preparation, patient billing and receipting, and general front-of-house duties as part of a

Qualifications

• Experience in a busy front-desk/ reception role is desirable.
• Ability to manage phone, email and in-person enquiries efficiently.
• Proactive, friendly approach with a focus on patient experience.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage calls, emails, appointments and enquiries.
• Provide administrative support across departments with confidentiality.
• Maintain accurate patient records across electronic and paper systems.
• Process patient billing, receipting and EFTPOS transactions.
• Prepare and file medical record charts in the correct order.
• Coordinate with clinical team for a smooth patient journey.

Skills

Customer service

Multitasking

Communication

Teamwork

Computer literacy

Tools

Microsoft Office

Job description

We are seeking a flexible, highly organised and friendlyWard Receptionistto join our Maternity ward on a permanent part-time basis.

As the first point of contact, you will play a vital role in creating a welcoming and efficient experience for patients, visitors, and callers. You will be solely responsible for a range of administrative duties including patient admissions, discharges and transfers, appointment bookings, medical record chart preparation, patient billing and receipting, and general reception duties.

You will join a supportive team that works collaboratively to achieve the best outcomes for our patients.

Key responsibilities will include (but not limited to):

• Greeting patients and visitors in a warm and professional manner; ensuring a positive front-of-house experience
• Managing incoming phone calls, emails, appointments, and patient enquiries.
• Providing administrative support across multiple departments, demonstrating flexibility and collaborative spirit
• Maintaining accurate patient information and records across electronic and paper-based systems while ensuring confidentiality
• Processing patient billing, receipting, and EFTPOS transactions
• Preparing and compiling medical record charts, ensuring all required documentation is complete, accurate, and filed in the correct order
• Coordinating with a large and friendly clinical team to ensure a seamless patient experience

About You

• To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment
• You will have the ability to converse and be empathetic while managing a busy flow ofappointment dairies, admissions, phone calls, emails etc
• You will have strong communication, multi-tasking and interpersonal skills and should be comfortable working in a team of doctors, nurses, administrators, clinical and non-clinical staffs
• Computer literacy including the Microsoft Office suite of Programs
• Strong attention to detail and understanding of a specialist practice setting, Medical Terminology are highly desired, though not essential

What’s in it for You?
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.