Administration Officer

Linacre Private Hospital; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Learning access

Flexible rostering

Wellbeing support

Employee discounts

Job summary

Linacre Private Hospital is seeking an experienced administration professional to support patient services in a fast-paced healthcare environment. You will provide friendly, patient‑centred front‑of‑house and admin support, coordinate processes, and maintain accurate records, working closely with clinical teams to ensure a smooth patient journey.

This role demands strong attention to detail, excellent communication, and the ability to multitask across busy workflows.

Qualifications

• Provides professional, compassionate customer-focused service to patients, carers, clinicians and visitors.
• Ensures prompt and accurate responses to enquiries, resolving issues to completion.
• Builds positive relationships with internal and external stakeholders to support patient experience.
• Coordinates administrative processes in line with organisational requirements.
• Maintains accurate patient records with high data integrity.

Responsibilities

• Provide professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Team collaboration

Tools

Patient management system

Job description

This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service. You’ll play an important role in supporting patients throughout their hospital journey while ensuring our administrative and front-of-house services run smoothly and efficiently.

Key Responsibilities

You’ll play an important role in supporting the smooth day-to-day operation of our patient services and front-of-house administration, working closely with patients, families and our clinical teams.

• Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
• Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
• Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
• Coordinate administrative processes in accordance with organisational requirements.
• Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
• Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
• Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.

About You

To be successful in this role, you will have:

• Availability for shifts Monday to Friday between 6.30 am and 8 pm (no weekends).
• You thrive in a fast-paced, team environment and possess an excellent work ethic.
• You have a strong attention to detail and accuracy when carrying out administrative duties.
• You work well under pressure and have excellent communication skills.
• You are highly organised and manage your time and priorities effectively.
• Experience in patient management systems and within the healthcare environment would be highly desirable
• You are committed to delivering exceptional service outcomes for all patients, doctors and visitors.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.