Administration Officer

Short Street Joint Venture; Gold Coast City; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

LinkedIn Learning access

Ramsay Rewards

Flexible rostering

Employee assistance program

Dental and health benefits

Job summary

Ramsay Health Care in Gold Coast region is seeking an experienced administration professional to support patient services and front-of-house operations in a casual role.

You will work with patients, families and clinical teams to ensure a smooth hospital journey, maintain records, and respond to inquiries with empathy and accuracy. Shifts range from 6 to 8 hours, Monday to Friday, in a dynamic healthcare environment.

Qualifications

• Customer-focused service delivery to patients and families.
• Strong communication and empathy when dealing with patients.
• Ability to manage multiple tasks and priorities in a busy healthcare setting.

Responsibilities

• Provide professional, compassionate service to patients, carers, clinicians and visitors.
• Explain financial consent requirements clearly to patients.
• Respond promptly to patient inquiries and resolve issues.
• Build positive relationships with stakeholders to enhance patient experience.
• Coordinate administrative processes and maintain accurate patient records.
• Take ownership of assigned tasks and complete them accurately and on time.
• Identify and resolve administrative issues using sound judgement.
• Contribute to review/improvement of processes to enhance efficiency.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

Meditech

Microsoft Office

Job description

Short Street Joint Venture – Southport QLD

This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service to work at our facility in a casual position. You’ll play an important role in supporting patients throughout their hospital journey while ensuring our administrative and front-of-house services run smoothly and efficiently.

You’ll play an important role in supporting the smooth day to day operation of our patient services and front of house administration, working closely with patients, families and our clinical teams including:

• Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
• Explain financial consent requirements to patients in a clear and empathetic manner.
• Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
• Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
• Coordinate administrative processes in accordance with organisational requirements.
• Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
• Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
• Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
• Contribute to the review and improvement of administrative processes to enhance efficiency and service delivery.

About You

To be successful in this role, you will have:

• Flexibility to work Monday to Friday. Start and finish times will vary to cover shifts from 0600-1930. Shifts will range from 6 hours to 8 hours.
• Exceptional customer service, communication skills and empathy when dealing with patients
• The ability to take ownership of responsibilities and follow tasks through to completion.
• Well-developed organisational and time management skills, with the ability to manage competing priorities.
• Strong logical thinking, problem-solving and decision-making capabilities.
• The ability to work autonomously with minimal supervision while contributing effectively within a team environment.
• Experience communicating sensitive or complex information, including financial consent and billing processes, in a clear and professional manner.
• Intermediate to advanced computer skills including Microsoft Office and patient management systems. Knowledge of Meditech will be an advantage.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.