Accident & Emergency Receptionist

Pindara Private Hospital; Gold Coast City; On-site; AUD 57,000 - 81,000; Part time

Benefits offered by this job

Career growth

Ramsay Rewards

Flexible rostering

Wellbeing support

Job summary

Ramsay HealthCare is seeking a proactive medical receptionist to join the A&E Administrative team. This permanent part-time role requires covering a 24/7 rotating roster with early mornings, evenings, weekends and after-hours, supporting patient check-in, billing, and communications in a busy hospital setting.

The role emphasises exceptional patient service, accuracy, and multitasking across multiple systems, with flexible rostering options and opportunities for professional development within

Qualifications

• Previous experience as a medical receptionist.
• Certificate in Medical Terminology desirable.
• Strong computer literacy including MS Office.
• Experience with hospital mainframe systems.

Responsibilities

• Manage switchboard and direct inquiries to appropriate areas.
• Check-in patients and process ambulance arrivals.
• Process patient billing and liaise with Medicare, DVA and Workcover.
• Provide front-of-house service and support to Emergency Department.
• Maintain accurate data across multiple computer systems.

Skills

Reception experience

Multi-system navigation

Customer service

Attention to detail

Independent worker

Fast-paced environment

Education

Certificate in Medical Terminology

Tools

MS Office

Hospital mainframe systems

Keyboard proficiency

Job description

A permanent part-time opportunity is now available for a flexible, highly organised and enthusiastic medical receptionist to join our Accident & Emergency (A&E) Administrative team. This role offers a minimum contracted commitment of 50 hours per fortnight and is ideal for someone who thrives in a face-paced healthcare environment and is passionate about delivering exceptional patient service.

As the first point of contact for our organisation, you will play a vital role in creating a welcoming and efficient experience for all visitors, clients, and callers while providing essential administrative support within a fast-paced emergency healthcare environment. This role requires flexibility, strong attention to detail, excellent organisational skills, and the ability to effectively manage multiple priorities while delivering outstanding customer service.

Key responsibilities will include (but not limited to):

• Working a permanent part-time contract of minimum 50hrs per fortnight
  • This includes working a 24/7 rotating roster, consisting of early mornings, evenings, weekends & afterhours (examples of current shift times are 0500-1300, 1300-2100, 1700-0100 and 2100-0500)
• Provide a professional and welcoming front-of-house experience for patients and visitors
• Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately
• Respond to and manage email enquiries in a timely and professional manner
• Efficiently check‑in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details
• Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients
• Process patient billing and liaise with third parties such as Medicare, DVA and Workcover
• Verify private health insurance coverage and prepare self‑funded estimates when applicable
• Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience
• Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads
• Demonstrate the ability to multi‑task efficiently in a high‑pressure, fast‑paced environment
• Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required
• As the sole after‑hours administrative team, provide administrative support not only to the Emergency Department, but also to other hospital units
• Process direct admissions for Maternity patients in computer system
• Managing bed transfers/discharges in computer software as requested by the ward
• Compile daily statistics and prepare summary reports for management review while managing multiple tasks simultaneously

What You’ll Bring

• Ability to work a 24/7 rotating roster: mixture of days, evenings, overnights, and weekends
• Certificate in Medical Terminology desirable
• Previous experience with hospital mainframe systems and strong computer literacy including proficient keyboard and MS Office
• Previous experience as a medical receptionist
• Adept at navigating multiple computer systems in a fast‑paced setting
• Meticulous attention to detail, with the ability to work independently
• Skilful at completing tasks within designated timeframes

What’s in it for You?

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.