MEDICAL RECEPTIONIST

Hunter Hand Surgery; Newcastle; On-site; AUD 34,000 - 44,000; Part time

Job summary

Hunter Hand Surgery in Newcastle, NSW, seeks a motivated Receptionist to be the first point of contact for patients and support smooth operations of the practice.

The role is permanent part-time (32 hours/week, Mon-Thu) with core hours 8:30–5:00pm. You will handle front desk duties, data entry, invoicing and patient communications in a collaborative, respectful environment.

Qualifications

• Front desk experience preferred with patient focus.
• Strong typing and written communication.
• Proficient with general computer software.
• Ability to multi-task and manage phone enquiries.
• Discretion handling patient data.
• Experience with Genie Software is desirable.

Responsibilities

• Attend front desk, greet patients and manage phone enquiries.
• Schedule appointments and enter patient data.
• Receive patients, process invoices and payments.
• Prepare daily banking.
• Manage patient correspondence.
• Ad hoc tasks from Practice and Office Managers.

Skills

Reception skills

Customer service

Multitasking

Communication

Typing

Confidentiality

Team player

Empathy

Tools

Genie Software

MAC

PC

Job description

Hunter Hand Surgery is a specialist medical practice committed to delivering exceptional patient care through professionalism, compassion and excellence in service. We pride ourselves on fostering a supportive, collaborative and respectful workplace where our team members are valued and encouraged to develop their skills.

We are seeking a motivated professional and personable Receptionist to join our team. As the first point of contact for our patients, you will play an important role in creating a positive patient experience and ensuring the smooth and efficient operation of our practice.

This permanent part-time position offers 32 hours per week, Monday to Thursday with occasional leave relief required when necessary. Our operating hours are 8:30-5:00pm weekdays.

This is an excellent opportunity for someone who takes pride in their work, demonstrates initiative and is keen to learn within a specialist medical environment.

OUR WORKPLACE CULTURE:

At Hunter Hand Surgery, we are committed to maintaining an inclusive workplace where every individual is treated with dignity, courtesy and respect, regardless of age, gender, appearance, background or religion. We value professionalism, accountability, teamwork and mutual respect. Bullying, harassment or disrespectful behaviour towards colleagues, patients or their families will not be tolerated. We are committed to providing a safe, supportive and professional environment for everyone.

ESSENTIAL SKILLS AND ATTRIBUTES:

Patient focused, demonstrating empathy, patience and discretion.

Exceptional attention to detail.

Willingness to learn.

Familiar with commonly available computer software.

Strong typing and written communication skills.

Strong verbal communication skills and a professional courteous manner.

Ability to multi-task.

Flexibility

Team Player

Exercise confidentiality in regard to patient care and all aspects of the practice.

Previous medical reception experience would be advantageous, although a strong work ethic, a willingness to learn and a commitment to professional standards are equally important.

HIGHLY DESIRABLE QUALIFICATIONS:

Experience with Genie Software

Experience with MAC and PC computers.

An understanding of DVA, Workers Compensation and Medical Insurance.

PRIORITIES:

To attend the front desk, greeting patients and managing phone enquiries, make patient appointments, receive patients, enter data regarding patients, invoice patients, receive payments, prepare daily banking and manage patient correspondence. Ad hoc tasks as requested by Practice and Office Managers.