Medical Receptionist

Hunter Cataract & Eye Centre; Newcastle-Maitland; On-site; AUD 41,000 - 59,000; Part time

Job summary

Hunter Cataract & Eye Centre in Charlestown, NSW is seeking a friendly Medical Receptionist for a permanent part-time role. You will be the first point of contact, managing bookings and registrations while supporting the clinical team in a busy ophthalmology practice.

Key requirements include strong communication, organisation, and a customer-focused approach. Knowledge of Genie software is a bonus, with a patient-centred work environment and a commitment to confidentiality.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Commitment to high-quality patient service.
• Ability to work in a busy ophthalmology practice.
• Confidential handling of patient information.
• Experience in medical reception preferred.

Responsibilities

• Greet patients and maintain a welcoming reception area.
• Coordinate appointment scheduling, bookings, confirmations, and inquiries.
• Process registrations and maintain accurate medical records.
• Handle patient billing and Medicare claims; explain fees.
• Keep reception area tidy and stocked; support clinical team.
• Assist with administrative tasks and teamwork in a busy setting.
• Experience with Genie or similar software is an advantage.
• Specialist medical reception experience is advantageous.

Skills

Communication

Organisational skills

Customer service

Team player

Confidentiality

Tools

Genie software

Job description

Hunter Cataract & Eye Centre - Charlestown NSW

Hunter Cataract & Eye Centre is seeking a friendly and organised Medical Receptionist to join our team on a permanent part-time basis. Based in Charlestown, NSW, this role is essential to delivering exceptional patient experience and maintaining the smooth operation of our eye care facility. As the first point of contact for our patients, you will create a welcoming environment whilst managing administrative tasks that support the clinical team and ensure efficient day-to-day operations.

Approximately 32-36 hours per week, Monday - Friday.

Key responsibilities

• Greeting patients upon arrival and maintaining a warm, professional reception area
• Managing appointment scheduling, surgery bookings, confirmations and patient enquiries via phone, email and in person
• Processing patient registrations and maintaining accurate medical records
• Handling patient billing, Medicare claims and explaining fees
• Maintaining reception area cleanliness, organisation and ensuring adequate supplies are available
• Supporting the clinical team with administrative tasks
• Experience with Genie software or other medical software programs an advantage
• Specialist Medical Reception experience an advantage

Successful applicants must have:

• Strong communication and interpersonal skills
• Strong organisational skills and attention to detail
• Dedication and commitment to their role
• Ability to work as part of a team and autonomously in a very busy Ophthalmology Practice
• A positive and proactive attitude
• A high level of customer service
• Be reliable, efficient and able to work under pressure
• Have a clear understanding of patient confidentiality

About us

Hunter Cataract & Eye Centre is a leading provider of specialist eye care services in the Hunter region of New South Wales. We are committed to delivering high-quality cataract surgery and comprehensive eye care to our patients, utilising the latest technology and surgical techniques. Our team of experienced ophthalmologists and support staff work together to ensure every patient receives personalised care and achieves the best possible visual outcomes. We pride ourselves on maintaining a patient-centred approach, creating a welcoming and professional environment where patients feel confident and cared for throughout their treatment journey.