Medical receptionist for specialist surgical practice

Brorgs pty ltd; Newcastle; On-site; AUD 36,000 - 44,000; Part time

Job summary

Brorgs pty ltd in Merewether, NSW, is seeking a friendly medical receptionist for a specialist surgical practice. You will welcome patients, prepare clinics, answer calls, manage billing and bookings, and maintain accurate patient records across branches in Gateshead and East Maitland.

The role requires handling quotes, supervising billing processes, and supporting a team of clinicians. Training on our systems will be provided, with a permanent part-time roster and a supportive work environment.

Qualifications

• Experience in medical administration and front desk operations.
• Ability to follow clear processes and maintain accurate records.
• Knowledge of Medicare and private health fund billing preferred.
• Comfortable with both PC and Mac platforms.

Responsibilities

• Welcoming and checking in patients with warmth and professionalism.
• Prepare and run clinics and ensure rooms/files are ready before specialists arrive.
• Answer phones, answer enquiries and schedule appointments.
• Prepare quotes and manage patient billing (cash and EFTPOS).
• Document patient enquiries and keep records accurate and secure.
• Book follow-up appointments to avoid gaps in care.
• Support specialists and senior reception with correspondence and file processing.
• Follow systems and suggest improvements where needed.

Skills

PC and Mac proficiency

Medicare billing

Billing knowledge

Phone etiquette

Education

Certificate III in Medical Administration

Tools

Genie practice software

Job description

Medical receptionist for specialist surgical practice

You will work primarily at our Merewether branch with occasional shifts at Gateshead and East Maitland. You'll be the heart of our front desk. You will welcome patients, get clinics ready and keep everything running smoothly, so nothing slips through the cracks between the first phone call and the follow-up booking. We're a systems and process-driven practice. Clear, consistent systems are how we keep patients safe, keep records accurate and make sure every patient gets the same great experience, whichever clinic they visit.

Key responsibilities

• Welcoming and checking in patients with professionalism and warmth
• Running and preparing clinics, so patients, rooms and files are ready before our specialists arrive
• Answering phones, responding to enquiries and scheduling appointments
• Preparing quotes and managing patient billing, including cash and EFTPOS
• Clearly documenting patient enquiries and keeping patient records accurate and secure
• Booking follow-up appointments so patients never fall through the gaps
• Supporting our specialists and senior reception team with correspondence and medical file processing
• Following our systems and speaking up when something could be done better

About you

• Friendly, polite and genuinely enjoy helping people
• Sharp eye for detail and care about getting patient information right
• Enjoy following clear processes and closing the loop on every task
• Like to improve things, and feel comfortable suggesting fixes or helping update a process
• Confident on both PC and Mac
• Happy to work across more than one clinic
• Experience with Genie practice software (training provided if not)
• Knowledge of Medicare and private health fund billing
• Certificate III in Medical Administration

About us

Dr Nicole Organ and Dr Mathew Sebastian are experienced vascular surgeons in Newcastle and the Hunter. We’re looking for a warm, organised receptionist to join our team and give every patient a positive, welcoming experience from the moment they walk in.

• Permanent part-time role with a regular weekly roster
• Superannuation
• Training in our systems and processes
• Part of a larger team with many long term employees
• Supportive, welcoming and professional environment