Manager on Duty

Four Points by Sheraton; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Exclusive staff discounts on food and‑

Exclusive staff discounts on hotel and

Employee Assistance Program

Employee Referral Incentives

Career development and training

Job summary

Four Points by Sheraton is seeking a Manager on Duty in Sydney to oversee daily hotel operations, ensure service standards, and guide a motivated team. You will assist guests through arrival and departure, handle issues, and ensure the property meets its financial goals.

Leverage OPERA PMS familiarity, a strong managerial background, and a proactive, guest-centric approach to create memorable stays and drive future bookings across the Marriott network.

Qualifications

• Experience with OPERA property management system or similar.

Responsibilities

• Manage day-to-day operations and ensure the quality and standards of the hotel are met.
• Assist guests during check-in and check-out processes.
• Handle complaints, negotiate and resolve grievances.
• Supervise staffing levels to meet guest service, operations and financial goals.
• Lead and motivate the team with energy and support.
• Provide warm, engaging service and answer general inquiries.
• Know the hotel and local area to enhance guest experiences.
• Foster relationships to drive repeat business and future bookings.
• Understand department operations' impact on property financial goals and drive results.

Skills

OPERA PMS

Job description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Manager on Duty in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

About the Role:

Manage day-to-day operations and ensure the quality and standards of the hotel are met

Assist our guests arriving and departing the hotel through the check in and departure process

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise all staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be a thoughtfuland energeticleaderby providing motivation and support to the team

Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach

Be an expert on the hotel and the surrounding area, know it inside and out to enhance theexperiences for our guests

Build and strengthen relationships to provide guests with stays that are very much out of the ordinary, enabling future booking

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Successful applicants must have:

Experience with OPERA property management system or similar

Working rights in Australia

Minimum 1 years experience in similar managerial role

Enthusiastic to escape your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends!

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

This role is a Full-Time based role working 38hours per week.

Salary for this role is between $79,521 - $89,521 depending on experience.