Guest Experience Expert

Four Points by Sheraton; Sydney; On-site; AUD 34,440,000 - 52,349,000; Part time

Benefits offered by this job

Exclusive staff discounts on F&B and住宿

Life with the Works program

Training and development opportunities

Employee Assistance Program

Referral incentives

Job summary

Four Points by Sheraton in Sydney is seeking a part-time Guest Service Agent to welcome travellers, assist with check-in/check-out, answer inquiries, and build relationships to drive future bookings.

The role requires OPERA PMS experience or similar, relevant guest-service background, and working rights in Australia. You will support the front desk team, handle reservations and payments, and share local knowledge to exceed guest expectations.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Assist travellers arriving and departing the hotel through the check in and departure process.
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience.
• Build and strengthen relationships with existing and new travellers to enable future bookings.
• Support your front office team in general operational tasks.
• Take guest reservations and perform cash handling and credit card responsibilities.
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations.

Skills

OPERA PMS

Guest service experience

Australian working rights

Job description

Additional Information

Job Number26132423

Job CategoryRooms & Guest Services Operations

Location88 Broadway, Hotel entrance via 4 Central Park Avenue Chippendale, Sydney New S 2008, Australia VIEW ON MAP

SchedulePart Time

Located Remotely?N

Position Type Non-Management

Position SummaryFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary

• Assist travellers arriving and departing the hotel through the check in and departure process
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Support your front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalating your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.