Front Office Duty Manager

Sheraton; Port Douglas; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Life with the Works program

Employee Assistance Program

Employee referral incentives

Résumé du poste

Sheraton Port Douglas invites a proactive Duty Manager to lead daily hotel operations, uphold service standards, and deliver memorable guest experiences. You will supervise colleagues, resolve issues, and drive teamwork in a fast-paced resort environment.

Experience with OPERA or similar PMS, Australian working rights, and a customer-focused leadership mindset are essential. Join a globally recognised Marriott International property offering development and staff benefits.

Qualifications

• Experience in a managerial role within a hotel.
• OPERA PMS experience or similar
• Working rights in Australia
• Self-motivated and energized in a fast-paced environment

Responsabilités

• Manage day-to-day hotel operations and uphold standards.
• Assist guests with check-in and check-out processes.
• Handle enquiries and create tailored guest experiences.
• Handle complaints, settle disputes and negotiate resolutions.
• Supervise staff to meet guest service, operational needs and financial goals.
• Be a confident, welcoming leader who empowers the team to grow.

Connaissances

Leadership

Guest service

Customer focus

Outils

OPERA PMS

Description du poste

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Duty Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

Manage day-to-day operations and ensure the quality and standards of the hotel are met

Assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential

Plan and execute team building activities for your team as together we are better.

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar managerial role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.