Guest Experience Expert - Night Auditor or At Your Service

Four Points by Sheraton; Sydney; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Job summary

Four Points by Sheraton Sydney is seeking a Guest Experience Expert for Night Auditor or At Your Service to deliver exceptional guest care. You will assist with nightly operations, verify and adjust billing, and build lasting relationships with travellers to encourage future bookings.

The role requires experience with OPERA PMS or similar, strong guest service skills, and valid working rights in Australia. You will be part of a dynamic hotel team within Marriott’s global network and enjoy

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Assist with general guest requests via phone, email, and in person.
• Support night audit tasks and verify guest billing as needed.
• Provide friendly, genuine service to travelers and build relationships for future bookings.
• Be a hotel expert on local area to exceed traveller expectations.
• Handle enquiries and ensure smooth traveller experiences.

Skills

Customer service

Communication

Tools

OPERA PMS

Job description

Guest Experience Expert - Night Auditor or At Your Service

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert - Night Auditor or At Your Service in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary (Night Auditor):

Support your Guest Services team with general operational tasks

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

Assign rooms according to traveller requests and preferences whenever possible

Handle general enquiries, and provide a friendly, genuine service with each traveller experience

Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests

Build and strengthen relationships with existing and new travellers to enable future bookings

Position Summary (At Your Service):

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension

Support the Guest Services team with general operational tasks

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

Handle general enquiries, and provide a friendly, genuine service with each traveller experience

Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests

Build and strengthen relationships with existing and new travellers to enable future bookings

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

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