Assistant Front Office Manager

Moxy Hotels; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Exclusive staff discounts on food and

Hotel room discounts

Life with the Works program

Training programs within Marriott

Employee Assistance Program

Employee referral incentives

Job summary

Moxy Sydney, part of Marriott International, seeks an Assistant Front Office Manager to lead daily operations and uphold the hotel’s energetic, guest‑centred vibe. You’ll supervise the front desk, assist with check‑in/check‑out, and coach the team to deliver standout service.

The role requires at least 1 year in a managerial hospitality role and experience with OPERA PMS. It offers 38 hours weekly and a salary range of AUD 79,521–89,521 with staff discounts and development opportunities within

Qualifications

• Experience leading teams in hospitality settings.
• Strong guest service orientation and problem-solving skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Manage day-to-day operations and ensure quality and standards of the hotel.
• Assist guests during check-in and check-out processes.
• Handle complaints and resolve disputes with relevant parties.
• Supervise staffing levels to meet guest service and financial objectives.
• Motivate and support the team to maintain a lively Moxy culture.
• Handle general inquiries and engage guests in a playful, thoughtful manner.
• Be an expert on the hotel and surrounding area to enhance guest experiences.
• Build relationships with guests for future bookings.
• Plan team-building activities to foster an open and playful work environment.
• Understand impact of operations on property financial goals.

Skills

Leadership

Guest service

Team coaching

Tools

OPERA PMS

Job description

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as the Assistant Front Office Manager today!

About the Role:

Manage day-to-day operations and ensure the quality and standards of the hotel are met

Assist our fun hunters arriving and departing the hotel through the check in and departure process

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be a thoughtfuland energeticleaderby providing motivation and support to the team

Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach

Be an expert on the hotel and the surrounding area, know it inside and out to enhance theexperiences for our guests

Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking

Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy'sopen and playful work environment

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Successful applicants must have:

Experience with OPERA property management system or similar

Working rights in Australia

Minimum 1 years experience in similar managerial role

Enthusiastic to escalateth your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends!

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

This role is a Full-Time based role working 38hours per week.

Salary for this role is between $79,521 - $89,521 depending on experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.