Luxury Hotel Porter | Guest Concierge & Luggage Expert

Accor

Sydney

On-site

AUD 55,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Birthday leave

Parental leave (up to 12 weeks)

Dining discount 30%

Uniforms provided

Complimentary staff stay

Employee Assistance Program

Job summary

Sofitel Sydney Wentworth in Sydney’s heart embraces heritage and modern luxury as a leading five-star hotel. We invite a friendly Porter to join our Concierge team, acting as a key touchpoint for guests and delivering seamless luxury service in a fast-paced environment.

As a critical part of the guest journey, you will greet guests, handle luggage, share local insights, and support the Duty Manager and In-Room Dining with technical guest requests, all while upholding brand standards and a

Qualifications

Passion for delivering luxury guest experiences.
Strong communication and interpersonal skills.
Ability to lift up to 30 kg and stay fit for a busy lobby presence.

Responsibilities

Greet guests warmly and professionally on arrival.
Assist guests with luggage, storage, and requests.
Provide information about local attractions and services.
Maintain a neat, professional appearance in the lobby.
Address guest concerns promptly and professionally.
Represent the Sofitel brand with high-quality service.
Provide overnight operational support to Duty Manager and In-Room Dining, including technical assistance for guest requests.