Guest Services Porter - Valet, Luggage & Local Concierge

Sofitel; Adelaide; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation

Meal discounts

Family discounts

Learning programs

Uniform provided

24h EAP

Career growth

CSR activities

Job summary

Sofitel Adelaide is seeking a guest-focused team member to welcome visitors with personalised and attentive care. In this role you will assist with valet parking, handle luggage, and provide a tailored room orientation to create memorable stays.

A friendly, proactive attitude and the ability to work well under pressure in a fast-paced lobby environment are essential. Knowledge of Adelaide and its surroundings will help tailor recommendations.

Qualifications

• Full Driver license is required; ability to drive both automatic and manual cars.
• Service focused personality and customer experience are assets.
• Ability to work well under pressure in a fast-paced environment.
• Excellent teamwork and collaboration with colleagues.
• Physically fit and able to be on your feet for long periods.

Responsibilities

• Greet guests with personalised and attentive care to set the tone for a memorable stay.
• Assist with valet parking and luggage delivery.
• Provide a personalised room orientation and local recommendations to guests.
• Represent the Sofitel brand in the lobby with a professional, welcoming presence.

Skills

Driver license

Customer service

Under pressure

Team player

Physical fitness

Job description

Sofitel Adelaide is seeking a guest-focused team member to welcome visitors with personalised and attentive care. In this role you will assist with valet parking, handle luggage, and provide a tailored room orientation to create memorable stays.

A friendly, proactive attitude and the ability to work well under pressure in a fast-paced lobby environment are essential. Knowledge of Adelaide and its surroundings will help tailor recommendations.